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# A Controller has marked my receipt as invalid

If you receive a notification indicating that your receipt has been rejected, don’t worry – it’s still possible to correct the issue.

Follow these steps:

**1. Check the error message**  
You can do this by going to the **All payments** tab. Click on the payment with the rejected receipt to see the reason for the denial. The message explaining the reason was added by your controller (or Finance team). Spendesk itself will never reject a receipt.

**2. Add a new receipt**  
After reviewing the error, click on "Upload another file" to add a new receipt.  
You can also upload a new receipt directly from the mobile app!

**What to do if you're still unsure**

* If you're unsure why your receipt was rejected after reviewing the payment and denial comment, contact the controller who rejected it.
* If you haven't yet received the correct receipt, you can add a placeholder by clicking "Upload another file" and upload the correct receipt when you receive it from the supplier.
* Controllers can view missing receipts under **Bookkeep > Prepare**, where they are listed separately.

**FAQ:**

**Q: What should I do if I don't understand the rejection message?**  
A: Reach out to the controller or finance team who rejected the receipt. They will be able to clarify why it was denied.

**Q: Can I submit the receipt through the mobile app?**  
A: Yes, you can upload receipts directly from the Spendesk mobile app.