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# Account activation

# Join Spendesk

Click on the invitation link provided or join via the email invitation sent to you. There are two ways to proceed:

* **Invitation Link**: Use the link shared by your Administrator.
* **Email Invitation**: Follow the steps outlined in the email you received.

# Choose Your Login Method

Select how you want to log in to Spendesk. This will be your default login method:

* **Email + Password**
* **Microsoft Connect**
* **Google Authentication**
* **SAML SSO** (if available and activated for your company)

**Important:**

* If you choose Google Authentication, for example, you’ll need to use it for all future logins.
* If your company has enabled **SAML SSO** as the sole login method, no other option will be available.

_Note:_ If you make a mistake while selecting your login method, don’t worry. This choice won’t appear on your profile, and your HR team won’t have visibility into this selection.

# Set Up Your Profile

Once logged in, complete or update your [profile](https://www.spendesk.com/app/B1stUp83/account/me) information:

1. Click on your avatar in the bottom left-hand corner of Spendesk.

* Navigate to **My Profile**.
2. Edit your information (e.g., name, phone number) to:

* Enable the use of your physical card (if applicable). You’ll find it under **Cards** or **Avatar > Physical Card** if you are a Spendesk Administrator.
* Ensure your **last name** is added. Without it, you won’t be able to generate a virtual card.

**Tips:**

* Avoid using special characters or apostrophes, as they might interfere with card creation.
* Add your bank information if your company uses reimbursement options such as **XML SEPA files** (SEPA network only) or **Reimburse by Spendesk**.

# Additional Features

* **Link to Slack**: If your company has enabled the Slack integration, connect your account to receive notifications directly on Slack.

# Troubleshooting

* If you encounter issues logging in, contact our support team by sending:

* A brief screen recording of the issue.
* A screenshot of the error message.
* Email us at _support@spendesk.com_ for assistance.

# Note for Mobile Users

Currently, you cannot create an account directly from the mobile app. However, once your profile is set up, logging in via the app is seamless.

# FAQ

**Q: What happens if I accidentally choose the wrong login method?** A: Don’t worry! The selection won’t affect your profile visibility, and you can restart the process to correct it.

**Q: Can I use special characters in my name?** A: It’s best to avoid special characters or apostrophes as they may cause issues with card creation.

**Q: How do I enable Slack notifications?** A: Go to your profile settings and link your Spendesk account to Slack if your company has enabled the integration.

**Q: Is it possible to create an account on the mobile app?** A: No, account creation must be done via the desktop version. However, you can log in to the mobile app after your profile is complete.