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# Activate your physical card

**Activating your Spendesk card is quick and can be done via either the desktop web interface or the mobile app. This guide provides step-by-step instructions and troubleshooting tips to ensure a smooth activation process.**

**Spendesk will never share PIN codes via email. Your PIN code can only be seen in app or from desktop.**

# Activating Your Spendesk Card

## Via Spendesk Web (Desktop):

1. Log in to your Spendesk account.
2. Navigate to the **Card** tab.
3. Click on **I received my card**.
4. Enter the required card details, usually the last four digits of your card.
5. Once the activation is complete, you will gain access to your PIN.

## Via Mobile App:

1. Download and install the Spendesk mobile app.
2. Log in with your credentials.
3. Follow the guided steps to activate your card.
4. Upon successful activation, you can:

* View your PIN code.
* Manage your card (e.g., block/unblock it).
* Attach receipts to transactions.

# Tips for Successful Activation

To ensure a smooth card activation process, consider the following:

* **Using the Correct Card:** Double-check the details of your card (such as the last four digits) to ensure you are activating the correct one, especially if multiple cards have been issued.
* **Entity Selection:** If your company operates across multiple entities, make sure you are on the correct entity within Spendesk during the activation process.
* **Location Independence:** You don’t need to be in the same country as your Spendesk administrator or head office to activate your card successfully.

# Important Notes

* For your card's first transaction, use the PIN to enable contactless payments.
* Using the Spendesk mobile app is highly recommended, as it allows for easier management and features like balance checking and receipt uploads.

# Troubleshooting Activation Issues

If your card does not activate:

1. Confirm you entered the correct card information.
2. Ensure you are logged into the appropriate entity (for multi-entity companies).
3. If problems persist, verify whether other cards have been issued to you, as only one card can remain active at a time.

Following the instructions and tips outlined here should resolve most activation issues. If problems persist, consider reaching out to your administrator or Spendesk’s support team for assistance.