> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Block your physical card on the mobile app

**Need to block your card temporarily (or not)?**

For your account's security, you can block your card from the app at any time.

# Block your card temporarily

1. Tap "**My cards**"
2. Select your physical card
3. Choose "**Block my card**" (it will block it temporarily).
4. You can undo this action.
5. Any amount loaded before blocking your card will be credited back to your card.

You'll receive a confirmation email.

# Block your card and report it as stolen/lost

1. Tap "**My cards**"
2. Select your physical card
3. Choose "**Block my card"** then once the red message appears, tap **"Report card: declare as lost or stolen".**
4. Your card will be deleted and you will not be able to reactivate it.
5. Ask your Account owner or your Administrator [to order a new card on your behalf.](http://helpcenter.spendesk.com/en/articles/4156029-order-physical-cards)