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# Card blocked after 3 attempts with a wrong PIN code

If you've mistakenly entered the wrong PIN for your Spendesk card 3 times, your card will be blocked. Here's a guide on what to do next.

# Employees - Steps to Follow

1. #### Contact your administrator

* Inform your Administrator or Account Owner.
* They will assist you in ordering a new card. Unfortunately, once blocked due to a PIN error, the card cannot be unblocked and must be replaced.
2. #### Receive and activate your new card

* Once the new card arrives, you will need to activate it.
* For your first transaction with the new card, you'll need to enter your PIN to activate contactless payments.

# Administrator - Here is how you can help

1. Go to Cards tab.
2. Click on the card and block it.
3. Click on "Report & Delete", select a reason, and proceed with the action.
4. You can now reorder a new card.
5. Ensure the shipping address is correct.

Remember: The card chip will be permanently blocked after three incorrect PIN attempts, even if these attempts occur on different days.