> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Fetching Shipping Profile into the app

As soon as you connect your Etsy store with the app, your shipping profile from Etsy is fetched into the system automatically. However, if you want to create a new shipping profile and then import it to the app, please follow the steps below:

1. Go to the `Settings` section of our app.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/7/f/837f78f2fba3c000/82f08fa0-4e86-4524-94f1-e6daf6_12cjfi7.jpg)

2. Next, go to the `Shipping Profiles` tab. You'll see the shipping profiles from your Etsy there.

![](https://storage.crisp.chat/users/helpdesk/website/-/9/b/8/1/9b81ceb35cce2800/47431d90-620a-4958-8a2d-a0d874_1qtg6w2.jpg)

3. If you have created a new shipping profile on Etsy, click the `Fetch shipping profiles` button. (**It will import the new shipping profiles instantly.)**

![](https://storage.crisp.chat/users/helpdesk/website/-/9/f/c/e/9fce286eb37c6000/778a5965-ec02-405d-a773-ea8220_ltwx5f.jpg)

Your newly created and updated shipping profile will be fetched into our app.