> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to configure the Spam inbox and retrieve emails

__Enable the Spam inbox if you want suspicious emails to be isolated for review instead of mixing with your main queue.__

Crisp already blocks the most severe email abuse automatically, but some suspicious emails can still be delivered into a reviewable Spam inbox. This gives your team a safer way to inspect questionable messages without letting them clutter the main Inbox.

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# What goes to the Spam inbox

The Spam inbox is meant for emails that look suspicious but are still worth reviewing manually.

__Typical cases include:__

* Spam with a moderate or high risk level
* Emails that fail DMARC checks

Emails sent from servers without basic authentication records such as SPF or DKIM can be rejected entirely and may never appear in the Spam inbox.

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# Enable the Spam inbox

Go to ****Settings → Email Settings → Email Behaviour**** and enable ****Send emails that might be junk to the Spam inbox****.

![Enable the Spam inbox from Email Behaviour settings](https://storage.crisp.chat/users/helpdesk/website/-/1/7/1/d/171d53283fe08a00/135ce3cf-61d2-45ac-89f1-9ea6f8_1qrienw.png)

Once enabled, suspicious emails appear in a dedicated Spam inbox inside the Crisp Inbox.

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# Review or restore suspicious emails

From the Spam inbox, your team can inspect each conversation and decide what should happen next.

![Review suspicious emails from the Spam inbox](https://storage.crisp.chat/users/helpdesk/website/-/e/7/0/1/e701efa47a045800/6a27db72-19be-4d87-90f9-173469_ynhyiy.png)

__From there, you can:__

* ****Accept**** the message → it is moved back to the main inbox
* ****Reject**** the message → it stays treated as spam

This gives you a clean safety layer without losing visibility on borderline cases.

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# Block spam automatically with Triage

If you want to go beyond Crisp's built-in detection, combine the Spam inbox with Automatic Triage.

From ****Settings → Inbox Settings → Automatic Triage****, you can create Block Rules that catch specific senders, domains, keywords, or patterns.

Read the dedicated guide: [How to categorize and route with the Automatic Triage feature](https://help.crisp.chat/en/article/how-to-categorize-and-route-with-the-automatic-triage-feature-1sihmjf/)

|| Messages marked as spam remain reviewable. Messages dropped permanently through Triage do not appear in the Spam inbox at all.