> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to customize my chatbox?

Using Crisp, your chatbox can fit with your brand. Using this article, learn how to customize your chat.

| The customization feature comes with the Crisp ****Mini****, ****Essentials**** and ****Plus**** plans. The free plan includes [simple customizations.](https://help.crisp.chat/en/article/how-can-i-change-the-chatbox-color-1txcz7t/).

Through this plugin, you'll be able to [customize your live chat](https://crisp.chat/en/livechat/livechat-customization/) to make it fit with your brand identity. Our [live chat](https://crisp.chat/en/livechat/) also comes with multiple features that will let you skyrocket your customer support.

Here is a quick video that will help you to get things started

${frame}[](https://www.youtube.com/embed/PHor9DGhh3k?rel=0)

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****To access the plugin, simply follows these quick instructions:****

* Go to your [Crisp dashboard](https://app.crisp.chat)
* Head over to the ****Plugins**** section from the left navigation bar
* Navigate to ****Plugins > Customization****

You can now access various types of customizations, including:

* Specific chatbox ****color**** and ****position****
* Custom ****welcome message****
* Personalised ****header**** and ****system**** messages
* And more options to define your business's style

Please note that chatbox customizations apply per workspace. If you use the same Crisp workspace on multiple websites or subdomains, settings such as the workspace name, logo and most chatbox customizations are shared.

* ****Chatbox Behavior**** → enable or disable the availability tooltip shown when the chatbox is closed
* ****Chatbox Behavior**** → disable the option to create a new conversation from the chatbox
* ****Chatbox Appearance**** → switch back to the default Crisp icon if you want the close button on the chat bubble to be easier to spot
* ****Chatbox Appearance**** → open the ****welcome message**** dropdown to change the default greeting shown when the chatbox opens
* ****Chatbox Appearance > Advanced Configuration**** → click ****Go to customization**** to open the Customization plugin directly

If you use ****Telegram****, there is no welcome message in the chatbox. Conversations are started by the visitor's first message and the flow is handled by the bot.

![Customizing the chatbox](https://storage.crisp.chat/users/helpdesk/website/-/3/6/9/2/3692a41c59519600/6c38213d-ecb2-42a8-ad31-1e1920_148vjel.png)

||| Note: It's not yet possible to customize the texts for multiple locales. For instance, it's not possible to have a website in 5 different locales, and to customize the 5 different translations.

![Customizing the chatbox](https://storage.crisp.chat/users/helpdesk/website/-/1/7/5/3/17536b29c95a1600/0a69d16b-7a99-406a-82b4-2259d1_eyswq1.png)

||| Note: It's not yet possible to customize the texts for multiple locales. For instance, it's not possible to have a website in 5 different locales, and to customize the 5 different translations.