> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to share and preview articles with users

__Preview a knowledge base article from inside the Inbox before you send it to a customer.__

When your knowledge base grows, it becomes harder to remember every article perfectly. The preview feature helps agents quickly inspect an article from inside the conversation without opening a new tab, which makes it easier to share the right resource with confidence.

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# Preview an article from the Inbox

From the conversation composer, open the knowledge base picker and locate the article you want to share. You can also press `` `?` `` to search your knowledge base more quickly.

Then hover the article and click ****Preview****.

![Preview a knowledge base article from inside the Inbox](https://storage.crisp.chat/users/helpdesk/website/-/e/5/5/6/e556ca8f63a1b800/04ffed48-5fb4-4362-a246-f95853_17pautv.png)

Crisp opens the article in the right-side panel so you can review it without leaving the current conversation.

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# Why this is useful

Previewing before you send helps your team make sure the article is still the right one for the customer's situation.

__This is especially useful when:__

* Your knowledge base contains many similar articles
* You want to double-check the article before sharing it
* You want to stay in the conversation instead of opening extra tabs