> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.chrisp.chat/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Hugo Pricing & Billing Explained Hugo is Crisp’s AI Support Agent, designed to handle conversations efficiently while giving you full control over costs. This article explains how Hugo is priced, how credits work, and what happens once they are consumed. | Hugo is included by default starting from the Crisp Mini plan. There’s no separate subscription required to get started — you simply use the Hugo credits included in your Crisp plan. ## Hugo Credits per Crisp Plan Each Crisp plan includes a monthly amount of ****Hugo credits****, expressed in USD value: * ****Crisp Mini****: ****$5**** of Hugo credits * ****Crisp Essentials****: ****$25**** of Hugo credits * ****Crisp Plus****: ****$75**** of Hugo credits Those credits are offered and included as part of your Crisp Plan. These credits reset every billing cycle (4th of the month). ## Credits during the trial period Hugo usage during the trial period also consumes credits. Testing and training sessions are not free, as paid models are used for them as well. If you need to check how many credits you still have left, go to ****AI Agent → Activation → Billing****. ## How Hugo Billing Works Hugo credits are ****token-based****. That means: * The ****longer and more complex**** a conversation is, * The ****more tokens**** are consumed, * And the ****higher the cost**** of that conversation. On average, a full Hugo-handled conversation costs around ****$0.05 to $0.10 USD****, but this is only an average and can vary depending on your setup and the conversations Hugo handles. A Hugo conversation is ****not billed per message****. It refers to the full exchange Hugo handles with a customer, from the first messages until the conversation is resolved or escalated. Typical support conversations often include a few back-and-forth messages, but there is ****no fixed message, character, or token limit per conversation****. This may vary depending on: * Message length * Knowledge base usage * Follow-up depth * Language complexity * The AI model selected * The number of Hugo replies sent in the conversation * The amount of context Hugo needs to process ## How to optimize cost per conversation If your average cost is higher than expected, these are the main levers to reduce it: * ****Choose a less expensive AI model**** Claude models can be more expensive. Switching to OpenAI can reduce the cost per conversation depending on your use case. * ****Ask Hugo to be more concise**** Shorter replies usually consume fewer tokens. You can configure this in your AI Agent settings and keep your instructions short and focused. * ****Use smaller, targeted knowledge sources**** Large or very general knowledge base articles can increase usage because more content may be processed for each reply. When possible, prefer smaller, structured Q&A content over long documents. If you want Hugo to continue answering beyond included credits, you can enable ****Pay-As-You-Go****: * Go to: ****AI Agent → Billing → Pay As You Go**** * Enable ****Pay-As-You-Go**** Once enabled, additional usage is billed from there. You can also: * Set ****billing limits**** * Prevent overspending * Ensure Hugo never exceeds your defined budget ### How do I add more Hugo credits? To purchase additional Hugo credits, go to ****AI Agent → Billing → Pay As You Go**** and enable ****Pay-As-You-Go****. If your workspace is still in a trial period, Pay-As-You-Go features may remain unavailable until the trial ends. ### Are workflows counted in Hugo pricing? # Frequent Asked Questions ### Are workflows counted in Hugo pricing? No. ****Workflows are not billed as Hugo usage.**** You can continue to use workflows freely without consuming Hugo credits. For instance if you used to have a MagicReply block, it will still be counted as before. ### What if I don’t want Hugo to answer, and only want workflows like before? You have two options: 1. ****Disable Hugo entirely**** * Go to: ****Agent Activation**** * Toggle off ****Engage Hugo AI Agent**** 2. ****Keep Hugo enabled, but route to workflows**** * Hugo can coexist with workflows * You can decide when a workflow should handle the conversation instead of Hugo You stay fully in control. ### What is “Pay-As-You-Go”? By default, once your Hugo credits are fully consumed: 👉 ****Hugo will stop answering automatically**** When this happens, incoming conversations are escalated to human operators until AI credits are available again. If you want Hugo to continue answering beyond included credits, you can enable ****Pay-As-You-Go****: * Go to: ****AI Agent → Billing → Pay As You Go**** * Enable ****Pay-As-You-Go**** You can also: * Set ****billing limits**** * Prevent overspending * Ensure Hugo never exceeds your defined budget If you are checking whether credits are still available, go to ****AI Agent → Agent → Billing****. If you recently ended a trial or switched to a paid plan, included credits may only appear after billing is processed. This can take about ****1 to 2 hours**** after the charge goes through. If the balance does not refresh right away, sending a message in ****AI Agent → Evaluate → Playground**** can refresh the credit display.