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# Invoices: obtain a proof of payment

To obtain a proof of payment for your supplier, the payment must have been done from your Spendesk wallet and appear with the "**Paid**" status in Spendesk. Otherwise, we can’t provide you with a proof of payment.

# Case 1: the supplier indicates that they have not been paid despite the PDF Proof of payment on Spendesk

Please contact [support@spendesk.com](mailto:support@spendesk.com).

# Case 2: You just need to provide a proof of payment

Go to **Invoices > History.**

Check the batch from the date of payment of the invoice.

Click on the paid invoice.

Click on "**Get PDF proof of payment**".

[![](https://storage.crisp.chat/users/helpdesk/website/-/3/5/c/b/35cb515cf7bee800/fbda36cd-d737-48b7-8017-1a8345_yf6m7l.png)](https://downloads.intercomcdn.com/i/o/810574532/9f83e4e3f9ec64e0f928b604/Capture+d%E2%80%99e%CC%81cran+2023-08-18+a%CC%80+16.09.06.png?expires=1777574700&signature=96c684ee5e623c8485fcedd0046fdcd860d124badd54026a580977950110da31&req=fCEnE856mIJdFb4f3HP0gBOeB9uiLjBjN68um%2FmR%2BZRMSCSOX1pfwAoAPuma%0AeH8I2WxXH6WmKyPU7Q%3D%3D%0A)

Download the PDF file and send it to the supplier that is requesting it.

[![](https://storage.crisp.chat/users/helpdesk/website/-/b/d/e/e/bdee89b503419800/299a74f8-1e4c-435e-8515-e71ac1_6twjcq.png)](https://downloads.intercomcdn.com/i/o/810575683/8b23b3e2e17b36ba80ce9df7/Capture+d%E2%80%99e%CC%81cran+2023-08-18+a%CC%80+16.14.07.png?expires=1777574700&signature=db08e1a1f54d3d6d720f3e68745dd9dd6f52b0e0cc6944be751c804651fdc98f&req=fCEnE857m4lcFb4f3HP0gEIiPgqB7VEFKaeritV%2F9L%2Ba1dJMvzCuS3l4JI9S%0A5scNMP9kVdmkdmgDjA%3D%3D%0A)

If you need anything else, please log in [here](https://app.spendesk.com/auth/login) to contact our team via chat. We will respond to your request within 10 minutes. 😊