Managing Cards Ordered on the Wrong Entity in Spendesk

If you mistakenly ordered a card on the wrong entity in Spendesk, follow these steps to resolve the issue efficiently.

Physical Card Ordered on the Wrong Entity

For Cardholders:

1. Admin Assistance: Request an Admin to delete the incorrectly ordered card by marking it as Blocked > Unused in the Cards tab.
2. Reorder: Have an Admin from the correct entity reorder the card. This process is free.

For Admin

1. Delete the incorrectly ordered card by marking it as Blocked > Unused in the Cards tab.
2. Reorder a new card for the team member.

Note:

• Attempting to activate a card with its last 4 digits on the wrong entity will result in an error. Ensure you are logged into the correct entity for activation.

Virtual Card Requested or Generated on the Wrong Entity

• Cancel or Delete:

• If the card hasn't been checked, cancel the request in the Requests section.
• For generated cards, delete them from the Subscriptions tab for recurring cards or the Requests section for single-use cards.

Conclusion

Ensure you're logged into the correct entity before ordering cards to avoid these issues. For further assistance, contact your Admin or Spendesk support.

Aktualisiert am: 30/04/2026