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# Pro tips to avoid fraudulent payments

This guide applies to all users on Spendesk who own a personal Spendesk physical card.

# Good Practices for Physical Card Owners

* **Never share your card details** with a colleague, friend, family member, or partner.
* **Do not share your card** within the team. Spendesk provides cards at no cost to you, including shipping, so every Spendesk member can have their own card.
* **Use single-use cards** whenever possible to keep your physical card exclusive for in-person payments.
* **Withdraw cash (if this feature is activated)** only from ATMs at reputable banks.
* **Regularly check your recent transactions**—if you haven't enabled notifications, it's recommended to review your payments every few days.

# Online Security Tips

* **Prefer websites with 3D Secure enabled** or use a single-use card if you're unsure about the legitimacy of a site. If you're uncertain, reach out to our support team via chat for verification.
* **Avoid saving your card details** on websites whenever possible.
* **Do not make payments over the phone**. In most cases, phone payments won't be processed successfully.
* **If you suspect a fraudulent transaction**, block your card (at least temporarily) and contact us ([support@spendesk.com](mailto:support@spendesk.com)).

# FAQ

1. **What should I do if I lose my physical card?** Immediately block your card in your Spendesk account and contact our support team via chat for assistance.
2. **How do I block my card?** To block your card, log in to your Spendesk account and your **Card** tab.
3. **What if I don't recognize a transaction?** If you notice any unfamiliar transactions, block your card immediately and reach out to our support team via chat to investigate further.