> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Request a virtual card

# Request your virtual card

* Go to your account and click on **New Request.**
* Then **Make a purchase request > Request a Virtual Card**
* You can choose between a single-use card and [a recurring payments card](http://helpcenter.spendesk.com/en/articles/4200510-use-recurring-payments-cards).
* Fill in the information related to your request (amount, description, supplier...)
* When you're ready, click on **Confirm my request.**
* Once you've successfully submitted your request, it will either be automatically approved or sent to approval depending on [your approval policy.](http://helpcenter.spendesk.com/en/articles/4067237-understand-your-spending-policy) You should receive a notification once approved.
* Then, head to the **Expenditures > Requests** tab.
* Click on "**Get card"**.
* Pay online as usual, by entering your card numbers, expiry date, cvv code and billing address.
* Some transactions will require a 3DS-confirmation which is why we ask you to fill your phone number on Spendesk.

# Request a recurring virtual card (mobile)

You can also request recurring cards from the mobile app. 💪

To do so,

* Log in
* From the **Home** page, select **‘+New Request’,** then ‘**Request a virtual card**’ and choose ‘**Recurring**’ then enter an amount, description and fill relevant/mandatory fields.
* Send your request and wait for it to be approved (unless your approval policy is that you require ‘no approval’ or ‘sometimes’, in which case it can be automatically approved).

[![](https://storage.crisp.chat/users/helpdesk/website/-/b/d/f/5/bdf503222fee1000/e8cecc4f-d97e-48ea-9513-592731_kkoyt1.png)](https://downloads.intercomcdn.com/i/o/825812000/e24b471998f8035e0dbc5bdf/Capture+d%E2%80%99e%CC%81cran+2023-09-08+a%CC%80+11.41.53.png?expires=1777569300&signature=dbc3f2bbd3bd4290c6bca011f6ef584081b8c6cabbbec78ad9886b040a964276&req=fCIiHsh8nYFfFb4f3HP0gBKnWnvMJiAah0ZbNi4IvMtmOD6dqoqsQxPAR0%2FX%0A8TCIJy90j2lDll%2FgOA%3D%3D%0A)

# Always put a slightly higher budget

Suppliers can only charge what's loaded on the card. We automatically add €/$/£2 to cover extra fees. Still, **you should always round the requested amount up to the nearest euro/dollar/pound.** The remaining funds go back to your Wallet as soon as the payment is settled.

# Quarterly / yearly budgets

Recurring payments cards are valid for 4 years and you can make multiple payments within your monthly budget.

You can choose between monthly, quarterly, or yearly recurrence

[Check out our article about subscriptions cards best practices to learn more.](http://helpcenter.spendesk.com/en/articles/4200510-use-recurring-payments-cards)

# Cancel your request

You've requested a virtual card but in the end, you are not using it? No worries, you can cancel the request.

* Head to the **Requests** tab
* Tick the box on the left side of your request.
* You can select several at a time if needed.
* A "**Cancel**" button appears on the top of the page: click on it and you're done!