> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Transfer your subscription's ownership

**Role needed:** only Account Owners or user having the 'Admin' AND 'Controller' roles can transfer a subscription from one member to another. Spendesk teams can't do it on your behalf.

### Users transferring the subscription

* Head over to the **"Commitments > Subscriptions"** tab.
* **Select the subscription** you'd like to edit.
* Click on the **Edit subscription** button.
* Select the new subscription owner from the dropdown menu.
* Save changes.
* The subscription is transferred AND the card is cancelled for security reasons.

### Users receiving the new subscription

* Head to **Cards -> subscriptions**
* Select the subscription with status **Action Required**
* Click on **Generate Card,** this creates a new card for the subscription.
* Go to your supplier website and **update the payment details.** If you don't the next payment will fail.

⚠️ **Warning**:

* When you transfer the subscription ownership, **the card is cancelled.** It's up to the new subscription owner to follow the required steps to generate a new card, and update the details at the supplier.

[If you delete a member](https://helpcenter.spendesk.com/en/articles/4057745-delete-a-member) via Spendesk, you can transfer subscription ownership to a new team member. This will cancel all cards, and transfer the subscriptions. The new subscription owner will need to generate new cards & enter them in the merchant's website.

[If you delete a member via HR tool](https://helpcenter.spendesk.com/en/articles/8469957-spendesk-s-native-hr-tools-integrations), the subscriptions will be automatically assigned to the account owner, and all cards will be cancelled.