> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why has the reimbursement transfer failed?

If your expense claim or invoice transfer has failed, make sure that:

* There's enough money in your wallet to process this transfer. You can check on your Dashboard page or in **Settings > My Wallet**. If not, [you can add funds.](https://help.spendesk.com/hc/en-us/articles/115000383033)
* The supplier or employee have correct bank information filled in Spendesk: **Settings > Organisation > Members >** the member's profile **(for expense claims)** or **Settings > Accounts payable** (for suppliers).

When a wire transfer fails, Finance teams (controllers and AO) can see it from the **Schedule** step, look at the reason and reschedule the transfer. This feature is available to any customer paying invoices from their Spendesk wallet - EUR and GBP wallets.