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# You suspect a fraudulent payment

If you suspect a fraudulent card transaction on your Spendesk account, please follow these steps to secure your account and resolve the issue:

1. **Block or Pause Your Card:**

* Physical cards: Go to the **Cards** tab and click **Block card**.
* Virtual cards: To the the detail panel of your virtual card and click **Block card** for multi use cards or **Pause** for subscription cards.
2. **Contact the Merchant:**

* Reach out to the merchant involved and **request the cancellation** of the suspicious transaction.
3. **Notify Spendesk Support:**

* Email our support team at [support@spendesk.com](mailto:support@spendesk.com) with the following details:

* Cardholder's email
* Date of the transaction
* Transaction amount
* Name of the supplier
* This information will help us investigate and potentially request a refund on your behalf.
4. **Complete a Dispute Form:**

* If the merchant does not reimburse you as requested, our team will provide you a form to dispute the transaction.
5. **Investigation and Refund Process:**

* Once the form is completed, our support team will forward it to our banking partner.
* Our partner will investigate and decide if a refund is warranted.

By following these steps, you can help ensure a swift resolution to any fraudulent activity on your account. If you have any questions or need further assistance, please don't hesitate to reach out to our support team.