> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Your payment failed for insufficient funds

# Single-use cards

If your single-use virtual card does not have sufficient amount of funds for the payment to go through, you need to:

Other causes of payment failures may include exceeding transaction limits or reaching monthly caps for specific card types.

* Go to "**Requests**" tab,
* Delete the previous request,
* Click to create a **New Request**, this time requesting a higher amount making sure there will be enough funds to cover the payment.

If the payment is in another currency, add 6% to the budget to make sure there is no issue (normal currency fees should be 2.99%).

# Recurring cards

If your recurring virtual card runs out of funds for an upcoming purchase:

* Go to "**Subscriptions**" tab,
* Click on the subscription in question,
* On the right side panel scroll till you see "**Action**" button,
* Click on "**Edit monthly budget**",

Make sure that monthly budget is above the amount of the purchase to come.

If the payment is in another currency, add 6% to the budget to make sure there is no issue (default currency fees should be 2.99%).

# Physical cards

If your physical card runs out of funds, request a top-up.

# Wallet Balance

* Your company's Spendesk wallet balance must be sufficient to cover all transactions, including scheduled transfers and card payments.
* The available balance is the total funds in your company's wallet minus scheduled payments and allocated card budgets.
* Contact an administrator when you experience payment failure for insufficient funds: it could mean that your company wallet balance is too low.