> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Your transfer was rejected/hasn't arrived yet

Check [this article](https://%E2%9D%8C%20Your%20transfer%20was%20rejected/hasn't%20arrived%20yet) to know how to load your Spendesk wallet.

# Where to check your account's funding information

Click [here](https://app.spendesk.com/app/B1stUp83/company/bank/funding).

[![](https://storage.crisp.chat/users/helpdesk/website/-/a/5/c/2/a5c21f32814ed000/a78722aa-46e1-46bf-b50b-8bd3fd_1op3bhr.png)](https://downloads.intercomcdn.com/i/o/dqepe2ly/1301383298/08ac8cc4ea51e25140ccd988ff2f/Capture+d%E2%80%99e%CC%81cran+2024-12-17+a%CC%80+15_30_04.png?expires=1777569300&signature=71f860fc1c2f431b1901c290eed4202700e031f8ed16cce38935add84b9fc6bd&req=dSMnF8p2noNWUfMW1HO4zd6%2Bh5%2F0XveD01hwL%2FKYef3wY7dw0gL4AfbfIf0e%0AGXk4DXqsRtOLt6rf12M%3D%0A)

It takes **1-5 business days** for a transfer to be processed (**excl. Instant SEPA)**.

_Please note: on EU accounts we currently support SEPA Classic and SEPA Instant Payment transfers only. SEPA Instant Payments are unavailable on weekends. Other types of transfers will be automatically declined._

# Common reasons for transfer rejection

* The currency is incorrect
* the beneficiary is incorrect
* the sender is not your company
* the bank information is incorrect

# Common reasons for transfer delay

* the beneficiary is incorrect
* the amount is too high based on your company's spending trends
* there is a holiday involved (in France or your country).