• Why do all my clients receive my emails in spam?

  Receiving emails can be complicated depending on the inbox used by the client. Indeed, each provider (Gmail, Hotmail, OVH, etc.) has its own anti-spam policy. Hotmail, for example, is known to have an excessive anti-spam policy, and there is a high chance that your emails will end up in spam at Hotmail, whether you use Fotostudio or not. You also have a simple way to see if your clients are receiving your emails or not, by checking the "read / unread" status in the Emails (https://www.fotostuWenig Leser

• How to schedule / delay sending an email?

  When you write a new email, you have the option to schedule the sending by choosing a send date and time. You also have the option to schedule the sending of an email within a workflow. More information in the Workflows category.Wenig Leser

• How to use my professional email address for sending emails from Fotostudio (mail server or Google)?

  "To fully benefit from Fotostudio's features, it is very important to configure your professional email address for sending emails. Explanation about email addresses In Fotostudio, we distinguish two email addresses for your account: The email address in Settings My Account My Profile which is used to log into the account and to receive notifications from the software The email address to configure for sending emails from the platfoWenig Leser

• Is it possible to send an email / newsletter to all my contacts?

  Currently, this is not possible, as Fotostudio does not offer a mailing / newsletter tool. However, you can easily export your contacts from the Contacts menu, and then import them into a free mailing software like Mailjet or MailChimp for example.Wenig Leser

• Why is my email marked as unread even though my client has read it?

  Every time one of your emails is displayed by your client, a small invisible image is loaded, which allows us to consider the email as read, because it has been opened. However, some people and/or some email software block the display of images when reading an email. In this case, our image is never loaded and we cannot know if the email has been read. This "unread" data is therefore not 100% reliable. On the other hand, the "link clicked" status is 100% reliable. You will always know if yourWenig Leser

• How to send an attachment larger than 5 MB / send multiple attachments?

  When you send an email in Fotostudio (or when you prepare an email template), you have the option to select an attachment. However, you are limited to one attachment per email and to a maximum size of 5 MB. To overcome these limitations, we recommend hosting your file on a drive (Google Drive, Dropbox, your own hosting, etc.) and retrieving the sharing link to integrate it into your email.Wenig Leser

• How to receive a copy of the emails sent from Fotostudio?

  You have the option to receive a copy of all the emails sent from Fotostudio. To do this, you must activate the option "Receive a copy of all emails sent" in Settings Data Email templates.Wenig Leser