• AI Agent - Getting started with Hugo

  This article will guide you step-by-step to get your AI Agent setup and deployed in just minutes. Hugo is a next-generation AI support agent, fully integrated with Crisp. While conversational at its core, Hugo goes beyond answering questions. He understands customer intent and context to proactively guide users toward resolution — just like a human support agent. Built to autonomously handle a large share of incoming conversations, Hugo can also perform real actions through your inPopular

• AI Agent - Integrating MCP Tools with Hugo

  MCP integrations allow AI Agents to do something that was, until now, reserved to humans: use tools. They let Hugo go beyond simply answering questions from training or documentation, and instead interact with real systems, fetch live data, and take action — just like a human agent would. Hugo is a next-generation AI support agent, fully integrated with Crisp. While conversational at its core, Hugo goes beyond answering questions. He understands customer intent and context to proactivelFew readers

• AI Agent - Training Hugo on your own resources

  Training Hugo on your own resources will allow you drive your resolution rates up. Pertinent and complete resources demultiply the AI Agent's capacity to understand, reason and provide relevant answers to the many topics your customers may inquire about. Hugo is a next-generation AI support agent, fully integrated with Crisp. While conversational at its core, Hugo goes beyond answering questions. He understands customer intent and context to proactively guide users toward resolution —Few readers

• AI Agent - Getting started with Workflows

  Workflows are powerful predefined flows allowing you to build automations for your conversations. Whether you want to collect informations from your users, offer them choices, perform actions or update the conversation metadata, workflows can assist you with that and make your life easier. Hugo is able to trigger your workflows at will, simply by describing him the situations in which he should. Workflows are no-code procedural automations, they are designed to help you automate processes andFew readers

• AI Agent - Migrating from MagicReply scenarios to Hugo

  If you are still using MagicReply and good old chatbot scenarios, this guide is for you. We'll review what the benefits of migrating your setup to Hugo are, and how to easily and efficiently do so. Ready? :) Hugo is a next-generation AI support agent, fully integrated with Crisp. While conversational at its core, Hugo goes beyond answering questions. He understands customer intent and context to proactively guide users toward resolution — just like a human support agent. Built to aFew readers