Sometimes, you want to start a fresh new conversation with your leads or customers. That is possible straight from Crisp. And here is how.

This feature is accessible within any plan: from Basic to Unlimited

Create a new conversation

To create a conversation, you'll need:

Customer's name
Customer's email

Note that you can also start a conversation by using a phone number. It's possible to do so when you have the Twillio integration enabled.



Once you're ready, simply click on "Create a new conversation" and fill the information about the customer in, that you grabbed from the user profile for example.



Then, hit the "Create Conversation" button and you'll be redirected to a fresh new conversation where you'll be able to send your messages.



And voilà!

Mis à jour le : 09/06/2025