How do I mention a team member?
When chatting to a customer you may need to call the attention of a team member. Type a person’s @username in your message to grab their attention.
Start your message using /note and then mention your colleague using @username
The message is private and not forwarded to the visitor
Your colleague is mentioned on his devices and get an email with a link to the right conversation.
Write a private note
Start your message using /note and then mention your colleague using @username
The message is private and not forwarded to the visitor
What is happening then?
Your colleague is mentioned on his devices and get an email with a link to the right conversation.
Mis à jour le : 09/06/2025
Merci !