Integrate with Twilio to connect with users using SMS messages

Twilio integration is available from the Crisp Unlimited plan

Link Crisp with Twilio

Go to app.crisp.chat
Go to plugins
Click on Twilio
Provide your Account SID and Account Token
Choose a Phone Number

Troubleshooting

I don't receive any SMS in Crisp

In this case, Crisp might fail to configure a webhook. Usually, it's because there is a conflict with a third party provider, updating the webhook in the same time.

- Connect to the Twilio Console
- Go to your Phone Numbers
- Check the webhooks
- Ensure the webhook is starting with [https://plugins.crisp.chat/urn:crisp.im:twilio:0/](https://plugins.crisp.chat/urn:crisp.im:twilio:0/)

I can't reply to my users

Ensure you provided the correct Account SID and Account Token and these credentials have access your phone number.

Mis à jour le : 09/06/2025