> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How can I create a new conversation?

****Sometimes, you want to start a fresh new conversation with your leads or customers. That is possible straight from Crisp. And here is how.****

|| This feature is accessible within any plan
# Create a new conversation

****To create a conversation, you'll need:****

* Customer's name
* Customer's email

Note that you can also start a conversation by using a phone number. It's possible to do so when you have the [Twillio integration](/en/article/how-to-setup-the-twilio-plugin-1rqxo0k/) enabled. This is also possible for Aircall and Whatsapp as well!

Once you're ready, simply click on "Create a new conversation" and fill the information about the customer in, that you grabbed from the user profile for example.

Then, hit the "Create Conversation" button and you'll be redirected to a fresh new conversation where you'll be able to send your messages. And voilà!

![](https://storage.crisp.chat/users/helpdesk/website/-/2/5/3/d/253d6fb171e6c000/0beb0a25-b863-4a7f-85ca-e0cc3c_ljhv31.png)

![](https://storage.crisp.chat/users/helpdesk/website/-/1/3/4/9/1349deb79931c800/2937fdda-5c58-4494-8fcb-9587f5_fftzxb.png)

| You can also create conversations from the profile of your users in the ****Contact**** section. This allow you to pre-fill the information when the conversation is created