> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do chat transcripts work?

****Crisp automatically sends chat transcripts to visitors and operators once a conversation ends. You can still adjust how those transcripts work.****

# What do transcripts look like?

****Transcripts are emails sent to you and your users, that contain a record of a previous conversation. They are useful to keep copies of chats over time in a safe place (ie. an email mailbox).****

![This is what a transcript email sent to an agent looks like](https://storage.crisp.chat/users/helpdesk/website/-/8/9/d/3/89d338b50b93d800/d8ab8bca-0c7f-445d-ab6a-54061e_10d55l9.png)

# When do transcripts get sent?

****Transcripts get automatically sent to a visitor and all agents, 1 hour after the last message was sent in the conversation.****

The conversation is considered either closed or stalled, and thus an automatic transcript is sent.

# How to disable visitor transcripts?

****To disable visitor transcripts, follow those steps:****

* Go to: [https://app.crisp.chat](https://app.crisp.chat)
* Head over to Settings > Email Settings > Email Behaviour
* Disable: "Email users transcripts of conversations"

![Disable the "Email users transcripts of conversations" option](https://storage.crisp.chat/users/helpdesk/website/-/9/3/0/9/93098fe0241d4800/c280e3ed-33b8-46e8-affa-9721b0_1v7hww7.png)

# How to disable agent transcripts?

****To disable agent transcripts, follow those steps:****

* Go to: [https://app.crisp.chat](https://app.crisp.chat)
* Navigate to Settings > Account > Notifications
* Disable: "Email me transcripts of conversations"

|| This only applies to your own Crisp account. Other agents in your team will still receive agent transcripts, accordingly to their notification settings.

![Disable the "Email me transcripts of conversations" option](https://storage.crisp.chat/users/helpdesk/website/-/4/2/5/0/425003a9a64a2400/0c62e4ec-5388-4946-ac8a-b15be7_1pvvquv.png)

# How to manually send transcripts?

****Transcripts can be manually sent from the conversation in Crisp apps (even if disabled for both parties):****

* Go to: [https://app.crisp.chat](https://app.crisp.chat)
* Open the conversation for which you need to send the transcript email
* At the top-left of the conversation, you will find an Action menu (3 horizontal dots)
* Hit the "Send transcript..." menu and select the recipient

![Manually Email a chat transcript](https://storage.crisp.chat/users/helpdesk/website/-/f/2/9/e/f29e12b6a64ee800/55d2eaca-1d53-42c6-b48c-9de709_1gai39v.png)