*Crisp provides a Discord integration, that is included in our Essentials and Plus plans. The Discord integration lets you receive customer messages in a Discord channel. You can even answer from there.*

How do I link Crisp to Discord?

You can link your existing Crisp website to Discord, by *enabling the Essentials plan on the target website* , and then configuring the Discord integration:

• Go to: https://app.crisp.chat
• Log in or create a Crisp account
• Go to the Plugins section (in the sidebar)
• Search for "Discord" and install the Discord plugin (it will prompt you to upgrade your plan if necessary)
• Go to the Discord plugin settings (click on the Discord plugin settings icon)
• Follow the instructions to connect Crisp to Discord
• After you finished configuring your plugin you should receive a message from the Crisp BOT in the appropriate channel:

FAQ: Discord integration

Why I'm not receiving Crisp messages on my Discord server?

• Check the Discord plugin settings page and ensure that a Discord channel is selected.
• Check that the Crisp Bot is still in your Discord server. If not, try to reconnect using the reconnect button on the settings page.

Are visitor messages sent/received on Discord still stored on my Crisp dashboard?

*Yes, all messages (visitor + operator) are still stored on your Crisp dashboard* , as they were before enabling Discord. You can still use the Crisp apps to search in chat history and manage your chats.

Can I still reply from the regular Crisp apps?

Yes. It's even better: you can have part of your team replying on Discord, while the other part uses Crisp apps. People on Discord can see messages sent from Crisp apps, and vice-versa.

*Crisp synchronizes all messages for you between Crisp apps and integrations.*

Do I need to add Crisp operators with Discord?

No. Messages sent from Discord use the sending Discord user profile. Thus, visitors can see the operator first name.

*If you have a large team, there's no need to create a Crisp operator account for all of them.* Crisp will automatically use their Discord profile if they start sending messages.

Which commands are available?

You can control some aspects of a Crisp conversation right from Discord.

Here is the list of the available commands, that you can enter in a conversation reply in Discord:

• *Resolve conversation:* ` `!resolve ``
• *Respond to a conversation:* ` `!reply <message_to_customer> ``

For instance, to forward a message in a conversation, reply ` `!reply Hello John `` and the message will be sent to the corresponding conversation in Crisp.

The help command is available anywhere on your Discord server:

• *See available commands:* ` `!help ``

Note that in order to use these commands you must Reply to a message in Discord

I have an issue, how do I get support?

We're sorry you're having issues with our Discord integration!

*You can chat with us anytime, from our* contact page *.*

Bijgewerkt op: 12/02/2026