> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I don't receive messages in real-time on my Crisp dashboard

Crisp is using websockets in order to send messages in real-time to your dashboard. If you experience issues with this, you better watch this article

![When this orange banner is visible, it means you can't receive messages in real-time](https://storage.crisp.chat/users/helpdesk/website/-/c/7/0/c/c70c8753fed30000/4f2958aa-02f0-4bcc-9048-06951f_1b3f9ax.png)

### A firewall/proxy is blocking Crisp

Some Firewalls ( ****Fortinet****, and ****Avast****) and proxies deep inspect network packets by installing a custom SSL certificate.

You can easily test if are firewall is blocking Crisp by going to the following URL: [https://app.relay.crisp.chat/](https://app.relay.crisp.chat/)

![This is the error you could have in the case of a Firewall](https://storage.crisp.chat/users/helpdesk/website/-/c/8/e/d/c8ed933bdbdc0800/4ae3c198-0c27-45a3-a549-b5c213_1qqvp1g.png)

### Crisp is blocked in your country

Some countries including ****Russia**** and ****China**** may block some of our messaging servers. If you are using Crisp from one of those countries, we suggest using Crisp with a VPN. You can also use a different DNS, like `` `8.8.8.8` `` (Google) or `` `1.1.1.1` `` (CloudFlare)

### Crisp is down

To check if Crisp is down, you can go to [https://status.crisp.chat](https://status.crisp.chat) and check if `` `Operator realtime sockets` `` are green. If you see a failure, no need to contact us, our technical team is already on this.

![Operator realtime sockets should be green](https://storage.crisp.chat/users/helpdesk/website/-/6/c/6/8/6c68bfd00c4c5400/8dbe5821-f931-4c8c-bd86-359934_dd8mje.png)