Artikelen over: Crisp Inbox

Keyboard shortcuts for your Crisp Inbox

*Some Crisp inboxes receive a lot of messages in a small amount of time. To speed up your daily workflow, keyboard shortcuts are available. This saves you some clicks, eg. to resolve a conversation.*


These shortcuts are available anywhere in Crisp shared inbox, and apply to the conversation that's currently open. You need to have the focus in the message reply input so that they work.


In the following list of shortcuts, ` `CONTROL ` refers to the "Control" key of your keyboard (for Mac users, you can also use the "Command" key instead of "Control", referred as `` `COMMAND ``).


Shortcuts Summary



Open Search

CONTROL + F

COMMAND + F

Open Command Palette

CONTROL + P

COMMAND + P

Multi-Line Messages

SHIFT + ENTER

SHIFT + ENTER

Send Message (Simple Editor)

ENTER

ENTER

Send Message & Resolve (Simple Editor)

CONTROL + ENTER

COMMAND + ENTER

Send Message (Text Editor)

CONTROL + ENTER

COMMAND + ENTER

Send Message & Resolve (Text Editor)

CONTROL + ALT + ENTER

COMMAND + OPTION + ENTER

Resolve Conversation

CONTROL + ALT + R

COMMAND + OPTION + R

Unresolve Conversation

CONTROL + ALT + U

COMMAND + OPTION + U

Go To User Profile

CONTROL + ALT + P

COMMAND + OPTION + UP

Go To Previous Conversation

CONTROL + ALT + UP

COMMAND + OPTION + UP

Go To Next Conversation

CONTROL + ALT + DOWN

COMMAND + OPTION + DOWN

Edit Last Sent Message

UP

UP

Write Private Note

/note

/note


You can edit the shortcuts for the Search and Command Palette features from Settings > Account > Interface. You will also find an option to enable/disable shortcuts for Shortcut and Knowledge base articles there.


Keyboard Shortcuts



To pop the search utility:


  • *Windows & Linux:* ` `CONTROL ` + `` `F ``
  • *macOS:* ` `COMMAND ` + `` `F ``


Multi-Line Messages


To add a new line to a message (make it multi-line, eg. like an email), use the following shortcut:


  • *All platforms:* ` `SHIFT ` + `` `ENTER ``


SHIFT+ENTER adds a new line to a message


Send Message In Simple Editor Mode


To send the message in simple editor mode:


  • *All platforms:* ` `ENTER ``


Send Message & Resolve Conversation In Simple Editor Mode


To send the message you wrote and auto-resolve the conversation after sending that message:


  • *Windows & Linux:* ` `CONTROL ` + `` `ENTER ``
  • *macOS:* ` `CONTROL ` + `` `ENTER ` or `` `COMMAND ` + `` `ENTER ``


Send Message In Text Editor Mode


To send the message in text editor mode without pressing the send button:


  • *Windows & Linux:* ` `CONTROL ` + `` `ENTER ``
  • *macOS:* ` `CONTROL ` + `` `ENTER ` or `` `COMMAND ` + `` `ENTER ``


Send Message & Resolve Conversation In Text Editor Mode


To send the message you wrote and auto-resolve the conversation after sending that message:


  • *Windows & Linux:* ` `CONTROL ` + `` `ALT ` + `` `ENTER ``
  • *macOS:* ` `COMMAND ` + `` `OPTION ` + `` `ENTER ``


Resolve Conversation


To resolve current conversation (if it is pending, ie. blue or unresolved, ie. red):


  • *Windows & Linux:* ` `CONTROL ` + `` `ALT ` + `` `R ``
  • *macOS:* ` `COMMAND ` + `` `OPTION ` + `` `R ``


Unresolve Conversation


To unresolve current conversation (if it is resolved, ie. green):


  • *Windows & Linux:* ` `CONTROL ` + `` `ALT ` + `` `U ``
  • *macOS:* ` `COMMAND ` + `` `OPTION ` + `` `U ``


Go To User Profile


If the user you're talking to has set their email and has a profile, you can quickly open the profile:


  • *Windows & Linux:* ` `CONTROL ` + `` `ALT ` + `` `P ``
  • *macOS:* ` `COMMAND ` + `` `OPTION ` + `` `P ``


Go To Previous / Next Conversation


To move to the previous conversation (ie. older) in the conversation list on the left:


  • *Windows & Linux:* ` `CONTROL ` + `` `ALT ` + `` `DOWN ``
  • *macOS:* ` `COMMAND ` + `` `OPTION ` + `` `DOWN ``


To move to the next conversation (ie. newer) in the conversation list on the left:


  • *Windows & Linux:* ` `CONTROL ` + `` `ALT ` + `` `UP ``
  • *macOS:* ` `COMMAND ` + `` `OPTION ` + `` `UP ``


Edit Last Sent Message


To quickly edit the last message you sent (this only works if you have sent a message less than 10 minutes ago):


  • *All platforms:* ` `UP ``


Edit a message using UP


To leave the edit mode:


  • *All platforms:* ` `ESCAPE ``


Write Private Note


To start a note:


  • *All platforms:* ` `/note ``


Private Note shortcut


You can also type @ followed by the username of the agent you want to mention.


Use a Shortcut


To use a shortcut:


  • *All platforms:* ` `! ``


Share an Article


To share an article:


  • *All platforms:* ` `? ``



Bot plugin shortcuts


The Bot plugin also has its own set of shortcuts to make your life easier and allow you to create scenarios more comfortably.



Group Selection

SHIFT + LMB

SHIFT + LMB

Copy Selection

CTRL + C

CMD + C

Paste Selection

CTRL + V

CMD + V

Delete

DEL or BACKSPACE

DEL or BACKSPACE

Zoom In/Out

CTRL + MMB

CMD + MMB


LMB = Left Mouse Button • RMB = Right Mouse Button • MMB = Middle Mouse Button


Group Selection


To allow you to perform a group selection of several blocks:


  • *Windows & Linux:* ` `SHIFT ` + `` `LMB ``
  • *macOS:* ` `SHIFT ` + `` `LMB ``


Copy Selection


To allow you to quickly copy the selected blocks:


  • *Windows & Linux:* ` `CTRL ` + `` `C ``
  • *macOS:* ` `CMD ` + `` `C ``


Paste Selection


To allow you to quickly paste the selected blocks:


  • *Windows & Linux:* ` `CTRL ` + `` `V ``
  • *macOS:* ` `CMD ` + `` `V ``


Deletion


To allow you to delete the selected blocks:


  • *Windows & Linux:* ` `DEL ` or `` `BACKSPACE ``
  • *macOS:* ` `DEL ` or `` `BACKSPACE ``


Zoom In/Out


To zoom in and out in the Scenario Editor:


  • *Windows & Linux:* ` `CTRL ` + `` `MMB ``
  • *macOS:* ` `CMD ` + `` `MMB ``

Bijgewerkt op: 12/02/2026

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