> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do chat transcripts work

__Chat transcripts are email copies of a conversation that can be sent automatically or manually after an exchange.__

Transcripts are useful when customers or agents need a record of what was discussed. Crisp can send them automatically after a conversation becomes inactive, and you can also trigger them manually when needed.

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# Understand what a transcript is

A transcript is an email that contains the content of a previous conversation.

![Example of a chat transcript email received by an agent](https://storage.crisp.chat/users/helpdesk/website/-/7/2/4/8/7248d3bde69df400/0ffe5141-615c-4c5d-8d08-b47ddf_2h7rjd.png)

It can be sent to the visitor, to agents, or manually to a chosen recipient depending on the settings and the action you take.

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# When automatic transcripts are sent

Crisp sends automatic transcripts after a conversation has been inactive for a while.

As a rule of thumb, the transcript is sent about ****1 hour after the last message**** when the conversation is considered closed or stalled.

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# Disable transcripts for visitors

If you do not want visitors to receive transcript emails automatically:

1. Open [Crisp](https://app.crisp.chat/).
2. Go to ****Settings → Email Settings → Email Behaviour****.
3. Disable ****Email users transcripts of conversations****.

![Disable automatic transcript emails for visitors](https://storage.crisp.chat/users/helpdesk/website/-/a/0/2/2/a0224d76c6cb9800/7d2dad3d-bdfd-4919-b859-d5c2df_wv7ik0.png)

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# Disable transcripts for agents

If you only want to stop transcript emails for yourself:

1. Open [Crisp](https://app.crisp.chat/).
2. Go to ****Settings → Account → Notifications****.
3. Disable ****Email me transcripts of conversations****.

![Disable automatic transcript emails for the current agent account](https://storage.crisp.chat/users/helpdesk/website/-/9/1/f/5/91f5ec3b32711000/1a3b2fdb-0056-4d4d-adc4-961892_1tkhi7m.png)

|| This affects only your own account. Other agents keep their own transcript preferences unless they change them too.

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# Send a transcript manually

You can also send a transcript manually from a conversation even if automatic transcripts are disabled.

1. Open the conversation.
2. Use the action menu in the top-left area of the conversation.
3. Click ****Send transcript...****.
4. Choose the recipient.

![Send a transcript manually from the conversation action menu](https://storage.crisp.chat/users/helpdesk/website/-/c/7/8/5/c78596ff236fb800/29263f83-c0f6-44a7-91fc-887bf0_185rlxf.png)