> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do Reminders work

__Use reminders to bring a conversation back at the right time, with a note attached for you or your team.__

Reminders are useful when a conversation needs a follow-up later rather than right now. They let you schedule a reminder directly from the conversation, along with the note you want to receive when the reminder fires.

| When a reminder fires, the conversation is automatically moved back out of the resolved state so it is easier to notice and handle.

---

# Schedule a reminder

You can create a reminder directly from the conversation in the Crisp app.

__The quickest ways to start are:__

* Click ****Reminder**** in the conversation actions
* Type `` `/remind` `` in the composer

![Open the reminder action from a conversation](https://storage.crisp.chat/users/helpdesk/website/-/3/a/6/c/3a6c558a5bdd3800/3f8af3c3-ae79-4c8a-8b48-76d3c0_rxlh3e.png)

After opening the reminder picker, choose one of the suggested dates or enter a custom date manually.

![Choose a quick date or enter a custom reminder date](https://storage.crisp.chat/users/helpdesk/website/-/8/1/d/7/81d715d905480800/ed330e1a-4321-41b3-a0f3-878546_14zkwvd.png)

Then write the reminder note and press `` `Enter` `` to save it.

|| A reminder note is required. Crisp sends that note along with the reminder notification, so the note is what gives the reminder its context.

---

# Enter a manual date

If none of the suggested dates fit, you can enter your own date and time manually.

The expected format is `` `mm/dd/yyyy hh:mm` ``.

__That means:__

* `` `mm` `` → month, for example `` `01` ``
* `` `dd` `` → day, for example `` `28` ``
* `` `yyyy` `` → year, for example `` `2026` ``
* `` `hh` `` → hour in 24-hour format, for example `` `21` ``
* `` `mm` `` → minutes, for example `` `30` ``

__Examples:__

* `` `04/16/2026 15:25` ``
* `` `06/08/2026 01:00` ``

| Dates are entered in your local timezone. Crisp then normalizes them automatically in the background.

---

# Understand who gets notified

When the reminder fires, Crisp tries to notify the most relevant person first.

__The notification priority is:__

* ****Reminder author**** → if that person is still part of the team
* ****Assigned agent**** → if the conversation is assigned and the author is unavailable
* ****All agents**** → as a fallback when no better recipient is available

||| A scheduled reminder cannot be canceled once it has been created.