> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do to fix browser notifications issues

__Restore browser notifications for Crisp when they were blocked or dismissed earlier.__

If browser notifications do not appear in Crisp, the issue is often the permission previously set in your browser for [**https://app.crisp.chat**.](https://app.crisp.chat.) The fix is usually just to reopen that site permission and allow notifications again.

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# Google Chrome

Open [**https://app.crisp.chat**](https://app.crisp.chat) in Chrome, click the site controls icon next to the URL, and check the notification permission for the page.

__Make sure the setting is one of these:__

* ****Ask****
* ****Allow****

![Notification permission settings for Crisp in Google Chrome](https://storage.crisp.chat/users/helpdesk/website/-/1/f/a/e/1faea09626438e0/c7549a9b-be0d-4897-8d82-bc248f_1j4ymiq.png)

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# Mozilla Firefox

Open [**https://app.crisp.chat**](https://app.crisp.chat) in Firefox, click the site information area next to the URL, and review the page permissions.

Make sure ****Send Notifications**** is not blocked.

![Notification permission settings for Crisp in Mozilla Firefox](https://storage.crisp.chat/users/helpdesk/website/-/a/2/1/f/a21fbb231e4f4000/40d3e26c-7cb6-42e6-857b-8b26b3_6n7yze.png)

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# Safari

In Safari, open ****Safari → Preferences****, then go to the ****Websites**** tab and review the notification permission for [**app.crisp.chat**](https://app.crisp.chat).

Make sure it is set to ****Allow****.

![Notification permission settings for Crisp in Safari](https://storage.crisp.chat/users/helpdesk/website/-/5/5/f/1/55f119d152999800/c12897d6-dc48-453a-b320-a13da1_1bxyzwd.png)

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# If notifications still do not appear

If the browser permission now looks correct, double-check your account notification settings inside Crisp as well.

You can review them from ****Settings → Account → Notifications****.