> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to add conversation participants (CC recipients)

__Conversation participants let you add extra email recipients to an ongoing conversation, much like CC in traditional email.__

This is useful when the person you are helping wants a colleague copied into the thread. Once participants are added, email replies from Crisp are sent to them too, so everyone can follow the same conversation without leaving the Inbox.

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# Understand participant limits

Participants are available on all plans, but the maximum number depends on the plan.

__Current limits are:__

* ****Crisp Essentials and Plus**** → 10 extra participants per conversation
* ****Crisp Mini**** → 3 extra participants per conversation
* ****Crisp Free**** → 1 extra participant per conversation

|| These limits count extra participants only. The conversation owner's email address is not part of that extra-participant count.

| If you hit the limit, you can still remove an existing participant and replace them with another one.

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# Add participants from the conversation sidebar

You can add participants directly from the conversation details on the right side of the Inbox.

![Conversation participants section in the conversation sidebar](https://storage.crisp.chat/users/helpdesk/website/-/1/4/b/3/14b34950f2fb6b00/f7c6f0dc-dcb9-4be8-baa5-0ab1f4_ycelww.png)

![Add a participant email address to the conversation](https://storage.crisp.chat/users/helpdesk/website/-/3/4/3/4/34347986649a5e00/c994f614-56e9-4a3e-af10-60e874_1xxsli8.png)

Once a participant is added or removed, the team sees an internal event message in the conversation timeline.

![Internal event shown after participants are added to a conversation](https://storage.crisp.chat/users/helpdesk/website/-/2/5/b/9/25b99045f75e420/ede43cfc-7f0a-4477-9d74-c7a0e2_1g5qnn3.png)

After that, outgoing email replies sent from Crisp include those participants in CC.

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# Let customers add participants too

Participants are not limited to changes made by your team.

If a customer replies by email and CCs someone, those CC'd addresses can be added automatically as conversation participants.

![Customer adds colleagues by CC in an email reply](https://storage.crisp.chat/users/helpdesk/website/-/1/4/4/0/1440cedb22334200/d3776415-a996-4448-b747-e93b2f_qov5q0.png)

This helps the conversation stay unified even when the customer side expands the thread.

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# Know how participant emails behave

Once participants exist on a conversation, outgoing email replies are sent to all of them.

![Email received by participants with the CC context visible](https://storage.crisp.chat/users/helpdesk/website/-/c/1/c/2/c1c2022a51c0e000/a2039666-307d-44e4-b223-57c290_14wgcly.png)

Participants receive the same email notifications as the main recipient for replies sent on that conversation.

|| When a conversation has participants, Crisp still emails them even if the latest message was already read in the chat widget. This ensures every participant receives the conversation follow-up over email.