> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to build Drip campaigns with Workflows

__This article explains how to use workflows, events, segments, and campaigns together to build a simple automated drip campaign.__

A drip campaign works best when your product already emits useful events. A workflow can push or react to those events, update the user's context, and help your team send the right campaign message at the right step of the customer journey.

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# Video Guide: Automating customer journey with Crisp Campaigns and Chatbot

****Let's see in action how we can combine the Workflow Builder and the Campaign builder feature to easily trigger Campaigns from any workflow.****

${frame}[](https://www.youtube.com/embed/HyamWN8iqVA?rel=0)

1. ****Look for "Push Event" in Action Blocks → Update User****

![Video Guide Automating customer journey with Crisp Campaigns and](https://storage.crisp.chat/users/helpdesk/website/-/2/6/c/5/26c5a0105e373a00/101c5896-4f9d-4792-8c77-5f2f9e_tav0ed.png)

2. ****Name your Event****

![Video Guide Automating customer journey with Crisp Campaigns and](https://storage.crisp.chat/users/helpdesk/website/-/e/4/6/b/e46baca61fb8a000/019d3497-2d2c-4394-93be-05b215_11k9bfj.png)

3. ****Create your Automated Campaign****

![Video Guide Automating customer journey with Crisp Campaigns and](https://storage.crisp.chat/users/helpdesk/website/-/b/4/7/5/b475d01f5f3fd000/08a0d837-ea0f-44af-919e-70dc20_jd6ea9.png)

4. ****Use the Event you set during step 2****

![Video Guide Automating customer journey with Crisp Campaigns and](https://storage.crisp.chat/users/helpdesk/website/-/f/3/7/8/f378e333e16c5800/5019f9bb-a203-4208-a3b2-372b48_rffl9z.png)

|| You're now all set and ready to go! 🚀