> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to connect a Smiirl Counter with Crisp

__Learn how to connect a Smiirl counter to Crisp so it can display live Crisp metrics on a physical counter.__

The ****Smiirl**** plugin provides a JSON URL that your Smiirl counter can read. You can choose which Crisp metric to display, then adjust the refresh frequency from Smiirl.

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# Set up your Smiirl counter

1. Plug in your Smiirl counter.
2. Go to [**Smiirl Start**](https://smiirl.com/start).
3. Follow the instructions on screen.
4. Confirm the counter is ready to be linked to Crisp.

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# Link your Smiirl counter to Crisp

1. Go to [**Crisp**](https://app.crisp.chat).
2. Open ****Plugins → Smiirl**** and install the plugin.

![Install the Smiirl plugin in Crisp](https://storage.crisp.chat/users/helpdesk/website/-/9/7/1/0/9710147d8a6f9800/10c0e152-e24f-414d-b4e6-040515_1iy7gzx.png)

3. Click the URL shown in Crisp to copy it to your clipboard.

![Copy the Smiirl JSON URL from Crisp](https://storage.crisp.chat/users/helpdesk/website/-/7/e/f/8/7ef8c5941d685000/89253c6f-2625-4f39-8bdc-cf1dad_1uuh57i.png)

4. Go to [**Smiirl**](https://my.smiirl.com/) and open your counter settings.
5. Select the ****JSON URL**** option.
6. Paste the URL copied from Crisp.
7. Select the ****count**** attribute.

![Configure the Smiirl JSON URL](https://storage.crisp.chat/users/helpdesk/website/-/1/6/b/2/16b2f8eb14956d00/f5b5bcc0-df61-478b-8780-226ae9_3kv2kh.png)

Your Smiirl counter is now connected to Crisp.

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# Choose the metric shown on the counter

The Smiirl plugin can display one metric at a time.

__Available Crisp metrics include:__

* ****Website Visitors**** → the number of people currently on your website
* ****Total Contacts**** → the number of contacts saved in your Crisp CRM
* ****Unread Messages**** → the total number of unread messages in your Inbox
* ****Pending Conversations**** → conversations that are pending and have not been handled yet

To change the metric, go to [**Crisp**](https://app.crisp.chat), open ****Plugins → Smiirl****, then select the metric from the dropdown menu.

![Choose the Smiirl metric in Crisp](https://storage.crisp.chat/users/helpdesk/website/-/1/4/5/5/14553b4329c81300/e307953c-c546-461d-b8cb-e72e57_1qt3mnq.png)

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# Change the update frequency

The update frequency is managed from Smiirl.

1. Go to [**Smiirl**](https://my.smiirl.com/).
2. Open your counter settings.
3. Choose the reactivity interval you want to use.

![Configure Smiirl reactivity intervals](https://storage.crisp.chat/users/helpdesk/website/-/4/2/3/e/423e124c9ef92000/038fb6d3-1534-4a5a-9a94-a92a1d_7esf0r.png)