> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.chrisp.chat/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # How to connect Facebook pages (Messenger) with Crisp __Learn how to connect Facebook Messenger pages to Crisp so your team can receive and reply to Messenger conversations from the Inbox.__ The ****Messenger**** plugin lets you connect one or more Facebook Business pages to Crisp. Once connected, messages from those pages arrive in your Crisp Inbox and can be handled with your usual collaboration, routing, and automation tools. || To manage Facebook Page messages in Crisp, your workspace needs a paid plan and you need to be an ****Admin**** in the Crisp workspace. --- # Install the Facebook Messenger plugin 1. Go to [**Crisp**](https://app.crisp.chat). 2. Open ****Plugins → Messenger**** and click ****Install****. ![Install the Messenger plugin in Crisp](https://storage.crisp.chat/users/helpdesk/website/-/1/6/d/7/16d7852b25873a00/58ab5c0e-9750-45e9-bf5d-003d6a_15wvsvz.png) 3. Click ****Connect to Messenger**** and log in to Facebook in the external window. 4. Select the pages you want to connect to Crisp and grant the requested permissions. ![Select Facebook pages to connect to Crisp](https://storage.crisp.chat/users/helpdesk/website/-/6/3/3/4/6334508540cf3000/238ce423-7ab3-4221-829b-4ca136_17eflta.png) 5. When the success page appears, click ****Return to Settings****. 6. Click ****Connect Page**** for each Facebook Page you want to activate in Crisp. ||| One Facebook Page is included on the paid plan. Additional pages may have an extra cost; contact Crisp support if you need to increase your page limit. ![Connect a Facebook Page to Crisp](https://storage.crisp.chat/users/helpdesk/website/-/b/2/5/6/b256d72dfc1c1800/d9359232-31f3-43eb-9f84-2d9fdd_112s27v.png) Your Facebook Page is now connected, and Messenger conversations can be received and answered from Crisp. --- # Identify which Facebook Page a user messaged When a user sends a Messenger message, Crisp adds the Facebook Page name to ****Visitor Data**** in the right sidebar. This helps your team understand which brand, page, or business the user contacted. ![Facebook Page name in Crisp visitor data](https://storage.crisp.chat/users/helpdesk/website/-/1/b/5/7/1b57bb9e78af9500/92845e67-8fc5-41f0-a7c8-8c22d0_192zny0.png) --- # Use workflows with Messenger After Messenger is connected, you can use Crisp workflows to qualify requests, collect information, route conversations, and answer common questions automatically. | Start with [Getting started with Workflows](https://help.crisp.chat/en/article/getting-started-with-workflows-hrmysb/) if you want to automate Messenger conversations. --- # Troubleshooting Messenger ###### I cannot see my Facebook Page listed in the plugin settings Crisp may not have been granted access to the page. In ****Plugins → Messenger****, click ****Reconnect to Messenger****. In the Facebook window, click ****Edit Settings**** and select the pages Crisp should access. ###### My Facebook Page is connected, but I do not receive messages Check the Meta advanced messaging configuration and make sure Crisp is the primary receiver. 1. Log in as the Facebook Page. 2. Open the page and click ****Manage****. 3. Open the page settings from the left menu. ![Open Facebook Page settings for Messenger](https://storage.crisp.chat/users/helpdesk/website/-/e/a/1/8/ea186ab14d66d800/c6e63b45-cd95-40bd-a54e-278bf3_jmg7c2.png) 4. Go to ****Page Setup → Advanced Messaging****. ![Open Advanced Messaging settings](https://storage.crisp.chat/users/helpdesk/website/-/f/f/2/a/ff2aa32921181000/7ed25344-2bc5-4c50-b1ea-3711e8_qiskwh.png) 5. Confirm that Crisp appears under ****Connected Apps****. 6. Under ****Handover Protocol****, click ****Configure**** for ****Messenger receiver**** and set Crisp as the ****Primary Receiver****. ![Configure the Messenger receiver](https://storage.crisp.chat/users/helpdesk/website/-/f/6/0/a/f60a7cb969cb3800/3c90a384-e750-4c3b-a2e4-31e0dc_hnprrc.png) ![Set Crisp as the primary Messenger receiver](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2025-02-28-at-103232_edv3ng.png) You can also open [Facebook Advanced Messaging settings](https://www.facebook.com/settings/?tab=advanced_messaging) directly. ![Advanced Messaging settings walkthrough](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2025-02-28-at-102812_13vycai.gif) ###### I changed my Facebook password If the password changed, reconnect Crisp with Messenger from ****Plugins → Messenger**** so Crisp receives a fresh authorization token. ###### The user who connected Messenger left the company If the Facebook user who authorized the connection loses admin access or leaves the company, the connection can break because Crisp was using that person's token. Reconnect Messenger from ****Plugins → Messenger**** using an active admin account. ###### The user contacted us more than 24 hours ago Messenger limits replies after the 24-hour messaging window. If a user contacts you, your team can reply during the next 24 hours. After that window closes, Facebook may refuse the message until the user sends a new message. | Learn more about centralizing social messaging from the [Crisp social inbox page](https://crisp.chat/en/shared-inbox/social-messaging/).