> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.chrisp.chat/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # How to connect Instagram pages (DM) with Crisp __Learn how to connect Instagram to Crisp so your team can reply to Instagram DMs and story reactions from the Inbox.__ The ****Instagram**** integration connects an Instagram Business account to Crisp through Meta. Once configured, Instagram messages are handled alongside your other Crisp conversations. | The Instagram integration is available from the ****Crisp Essentials**** plan. --- # Before getting started __Make sure these requirements are met before connecting Instagram:__ * Your Instagram account is an ****Instagram Business Account**** * You have admin rights for the Instagram account * The Instagram Business Account is connected to a ****Facebook Page**** Meta manages the connection between Instagram and Facebook pages. If one of these requirements is missing, the account may appear as unavailable or not configured in Crisp. --- # Link Instagram with Crisp 1. Go to [**Crisp**](https://app.crisp.chat). 2. Open ****Plugins → Instagram****. 3. Click ****View Details → Install Plugin****. ![Search for the Instagram plugin in Crisp](https://storage.crisp.chat/users/helpdesk/website/-/f/1/4/9/f1493c6a90626000/2dddcb29-27d5-432a-82ed-472dda_opty1h.png) 4. Click ****Connect to Instagram****. ![Connect Instagram to Crisp](https://storage.crisp.chat/users/helpdesk/website/-/5/b/f/2/5bf23b74234eb800/62033b37-e8f2-4a3b-9f18-41db19_18msijc.png) 5. Select the Instagram accounts and their linked Facebook pages. ![Select Instagram accounts and Facebook pages](https://storage.crisp.chat/users/helpdesk/website/-/3/1/9/9/3199343c6a2bf40/6ecca36b-a6df-49cb-a87b-c93600_1ql9e52.png) 6. Connect the account or accounts from which you want to receive messages in Crisp. ![Instagram account connected in Crisp](https://storage.crisp.chat/users/helpdesk/website/-/d/b/c/c/dbcce045d70c5800/3215cfa3-0767-44b2-9891-e5f79f_16tti6.png) --- # Watch the setup video ${frame}[](https://www.youtube.com/embed/Xb-fTn0_UHs?rel=0) --- # Configure Instagram preferences The Instagram plugin includes preferences that let you auto-resolve or bypass specific message types based on how your team wants to handle Instagram traffic. 1. Go to [**Crisp**](https://app.crisp.chat). 2. Open ****Plugins → Instagram → Preferences****. 3. Enable or disable the options you need. ![Configure Instagram plugin preferences](https://storage.crisp.chat/users/helpdesk/website/-/3/2/d/7/32d7d58c87efaa00/dc6ca942-e9a3-4686-8ad4-9eb9f1_dptbj1.png) --- # Connect multiple Instagram accounts You can connect multiple Instagram accounts to the same Crisp workspace. If you need Crisp to access additional accounts, disconnect and reconnect your Business Manager account, then select the new Instagram accounts during the Meta authorization flow. ![Reconnect Instagram to authorize additional accounts](https://storage.crisp.chat/users/helpdesk/website/-/1/c/9/9/1c99043e3004ba0/78dc0286-d083-41b2-b0dc-d06a2f_15n8y6t.png) || One Instagram account is included with the ****Crisp Essentials**** plan. Additional Instagram accounts may require an extra monthly fee; contact Crisp support if you need to increase your account limit. --- # Troubleshooting ###### The plugin says “Not Configured” and the Connect button is disabled This usually means the Facebook Page connected to Crisp does not have an Instagram account linked to it. Connect the correct Instagram Business Account to the Facebook Page, then reconnect the plugin. ![Instagram plugin not configured in Crisp](https://storage.crisp.chat/users/helpdesk/website/-/d/b/1/a/db1a71a2afedc00/99654bd6-eeab-4fa2-add9-efec09_11csfin.png) ###### I cannot see my Facebook Page in the list Meta's login and permission flow may hide pages if Crisp was not granted access to them. Reconnect the plugin, click ****Edit Settings**** in the Meta window, and select the pages Crisp should access. ![Edit Meta settings when reconnecting Instagram](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/image_145f9fy.png) ![Select the Facebook Page for Instagram](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/image_oxy7a1.png) ###### I changed my Instagram or Facebook password If the Facebook or Instagram account credentials changed, reconnect Instagram from ****Plugins → Instagram**** so Crisp can receive a fresh authorization token. ###### Instagram messages are not landing in Crisp Start by fully reconnecting the Instagram plugin. 1. In Crisp, go to ****Plugins → Instagram****. 2. Click ****Reconnect with Instagram****. 3. Re-associate the Instagram account and its Facebook Page. 4. If the issue persists, disconnect and reconnect the Instagram page completely. Then check the Meta configuration from the Facebook account that manages the page. 1. Go to Facebook and log in as the connected page. 2. Open the page settings. ![Open Facebook Page settings](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/image_e4qzny.png) 3. Go to ****Linked Accounts → Instagram**** and confirm the correct Instagram account is connected. ![Check the linked Instagram account in Facebook](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/image_6kgh75.png) 4. Go back to ****Settings → Page Setup → Advanced Messaging****. 5. Make sure Crisp is configured as the ****Primary receiver**** for Instagram. ![Set Crisp as the primary Instagram receiver](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2025-02-28-at-102812_1ikyryh.gif) 6. Confirm that access to Instagram messages is enabled. ![Allow access to Instagram messages](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/image159dluf_b7xa2z.png)