> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.chrisp.chat/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # How to connect Pipedrive with Crisp __Learn how to connect Pipedrive to Crisp so contacts, deals, and activities can be managed from customer conversations.__ The ****Pipedrive**** plugin synchronizes contacts between Pipedrive and Crisp, displays deals and activities linked to a person, and lets your team create or update deals directly from Crisp. --- # Connect the Pipedrive plugin #### Install the plugin in Crisp 1. Go to [**Crisp**](https://app.crisp.chat). 2. Open ****Plugins → Pipedrive****. 3. Search for ****Pipedrive**** and open the plugin. ![Search for the Pipedrive plugin in Crisp](https://storage.crisp.chat/users/helpdesk/website/-/a/8/9/8/a8980d723afed000/eacefadf-e751-4972-a5d8-5aae79_1npks6m.png) #### Authorize Crisp from Pipedrive 1. Click ****Access Pipedrive Marketplace****, or open the [Crisp app on the Pipedrive Marketplace](https://www.pipedrive.com/en/marketplace/app/crisp/4beca9ece1d141e0). ![Access the Pipedrive Marketplace from Crisp](https://storage.crisp.chat/users/helpdesk/website/-/4/2/b/d/42bdebd2d6896c00/abe99eac-d70f-4b02-a31f-d4176a_ofc852.png) 2. In the Pipedrive Marketplace, click ****Install Now****. 3. Click ****Allow and Install**** on the following page. 4. When redirected to Crisp, click ****Continue****. 5. Select the Crisp workspace to link with Pipedrive. Your Pipedrive workspace is now connected to Crisp. --- # How the Pipedrive plugin works #### Contact synchronization Contact synchronization is two-way by default. When a contact is created or updated in Crisp, the contact can be added or updated in Pipedrive. The same applies when a contact is created or updated in Pipedrive. If you only want one-way synchronization, go to ****Plugins → Pipedrive → Settings**** and enable or disable the synchronization direction you need. If you prefer manual synchronization from Crisp, disable ****Automatically Sync Crisp Contacts****. Then, open the Pipedrive widget in a conversation and click ****Sync Person To Pipedrive**** when you want to add that person. ![Sync a Crisp contact to Pipedrive](https://storage.crisp.chat/users/helpdesk/website/-/c/d/8/1/cd81345e464f9800/cd0a059a-e662-4c3c-a9a7-dd2b5b_r23b17.png) | Contacts created in Crisp from Pipedrive receive the `` `pipedrive` `` segment so your team can identify their origin. #### Import previous contacts from Pipedrive If you want older Pipedrive contacts to exist in Crisp, export them from Pipedrive as a CSV and import the file into Crisp. ![Export contacts from Pipedrive](https://storage.crisp.chat/users/helpdesk/website/-/3/a/8/9/3a89e40af8dc5600/19d94336-96cf-4391-a672-96af07_1lcscxg.png) ![Import a Pipedrive CSV into Crisp](https://storage.crisp.chat/users/helpdesk/website/-/8/7/8/1/87811d4140ab600/affcff85-7d9d-4490-9c8f-d007e9_1jk2dq1.png) | Learn more in [How to import my user data](https://help.crisp.chat/en/article/how-to-import-my-user-data-dcukz8/). #### Create deals from Crisp The Pipedrive widget lets operators create a deal without leaving Crisp. Open the widget from the conversation sidebar, click ****Create a Deal****, and fill in the modal. ![Create a Pipedrive deal from Crisp](https://storage.crisp.chat/users/helpdesk/website/-/d/a/4/6/da4606fb70f56800/9d4c9275-75b2-48d8-b67a-47ec87_g0gbbo.png) #### View customer deals in Crisp The Pipedrive widget displays deals associated with the contact, including open, won, and lost deals. If a contact has several deals, they are displayed in the widget. You can also configure the widget to show only open deals from the plugin preferences. ![Pipedrive deals displayed in Crisp](https://storage.crisp.chat/users/helpdesk/website/-/1/5/9/0/1590226cbb9e4800/87302994-9b1c-4791-b13f-ea9161_7flajv.png) --- # Modify Pipedrive settings When the Pipedrive integration is first enabled, the default options are active. You can adjust the behavior from the plugin settings. 1. Go to [**Crisp**](https://app.crisp.chat). 2. Open ****Plugins → Pipedrive → Settings****. 3. Enable or disable the options that match your internal workflow. 4. Save your changes. ![Configure Pipedrive plugin settings](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/pdsettings_12zacms.png) --- # Frequently Asked Questions __Still have questions which were not covered in this article? Here is a collection of the most frequently asked questions on this topic.__ ###### Can I attach a conversation to a person instead of a deal? Yes. Open the Pipedrive widget, go to ****View Activities****, then click ****Add conversation to person****. ![Attach a Crisp conversation to a Pipedrive person](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/widget-small-three-stages_wnq7jl.png)