> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to create custom filters for my conversations

__Custom filters let you build your own Inbox views based on the criteria that matter to your team.__

When the built-in filters are not enough, custom filters help you create highly specific views of your conversations. They are useful for lead qualification, regional queues, language-based monitoring, or any operational workflow that depends on data already present in Crisp.

| Custom filters are available on all plans.

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# Open the filter builder

From the Inbox, open the filters area at the top left and create a new custom filter.

![Open the custom filters panel from the Inbox](https://storage.crisp.chat/users/helpdesk/website/-/5/e/8/d/5e8d07628c381000/87b5462f-4d61-4e4a-8cfa-c7c334_1a1gsht.png)

Once there, you can switch between existing filters or create a new one from scratch.

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# Create a custom filter

A good filter name makes the view easy to recognize later.

![Name a new custom filter in Crisp](https://storage.crisp.chat/users/helpdesk/website/-/3/c/f/b/3cfb60bad8903000/8a3f1532-8d80-4a35-aeef-1f4bdc_rls8aw.png)

#### Filter creation steps

1. Give the filter a clear name.
2. Click ****New filter criterion****.
3. Choose the criterion you want to use.
4. Select the logical operator.
5. Enter the expected value.
6. Save the filter.

![Choose criteria and operators when building a custom filter](https://storage.crisp.chat/users/helpdesk/website/-/c/c/f/5/ccf5441a1b96a800/68609dd4-f649-4376-b8d7-73e9e3_fn6je4.png)

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# Choose the right criteria

Crisp supports a wide range of criteria when building custom filters.

__Common criteria include:__

* User email
* User IP address
* User phone
* Conversation state
* User availability
* Last active date
* Email verified
* User blocked
* Country or city
* Operating system or browser
* User language or timezone
* Conversation data
* Conversation segments
* Conversation channel
* Creation date or update date

#### Available logical operators

__The standard operators include:__

* Equals to
* Differs from
* Greater than
* Less than
* Greater or equal
* Less or equal
* Has pattern
* No pattern

If you want those filters to be filled automatically, combine them with [Automatic Triage](https://help.crisp.chat/en/article/how-to-categorize-and-route-with-the-automatic-triage-feature-1sihmjf/) and [Routing](https://help.crisp.chat/en/article/how-does-routing-assign-work-qjl2d2/).