> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to embed Loom videos in Knowledge Base articles

__Embed a Loom video inside a Crisp Knowledge Base article by converting the Loom embed URL into a Crisp frame.__

Crisp supports frame embeds through the `` `${frame}` `` syntax. For Loom, you first need to retrieve the Loom embed URL, then paste it into the Crisp frame format.

---

# Retrieve the Loom embed link

Open the Loom video you want to embed. A share URL usually looks like this:

```
https://www.loom.com/share/221f217704be4b668928c1a4cacb2f0e
```

__To retrieve the embed code from Loom:__

* Open the Loom share page
* Click ****Share****
* Click ****Embed****
* Choose ****Fixed size****
* Click ****Copy code****

![Open the Loom embed options](https://storage.crisp.chat/users/helpdesk/website/-/7/c/e/8/7ce8eb301a631c00/37e5f127-55f4-416c-b2cf-f9c35f_1kuj4i5.png)

![Copy the fixed-size Loom embed code](https://storage.crisp.chat/users/helpdesk/website/-/3/0/9/d/309d5a14aa491600/f7b8747f-11fc-46da-8841-29636c_16vcc8j.png)

Loom gives you an HTML iframe like this. Do not paste the full iframe directly into the article.

```
<iframe  width="640"  height="400"  src="https://www.loom.com/embed/221f217704be4b668928c1a4cacb2f0e"  frameborder="0"  webkitallowfullscreen  mozallowfullscreen  allowfullscreen></iframe>
```

---

# Convert the Loom embed for Crisp

Copy only the value inside the iframe `` `src` `` attribute. In the example above, the embed URL is:

```
https://www.loom.com/embed/221f217704be4b668928c1a4cacb2f0e
```

Then paste it into the Crisp frame format:

```

${frame}[Here you can use a custom legend](https://www.loom.com/embed/221f217704be4b668928c1a4cacb2f0e)

```

Replace the URL and label with your own Loom video and description.

---

# Frequently Asked Questions

__Still have questions which were not covered in this article? Here is a collection of the most frequently asked questions on this topic.__

###### Can I paste the full Loom iframe into the article?

****No, use only the iframe**** **`**src**`** ****URL inside a Crisp**** **`**${frame}**`** ****embed.**** The full iframe code is useful to find the embed URL, but the Knowledge Base article should use Crisp frame syntax.

###### Why does my Loom video not appear?

****Check that the URL starts with**** [`**https://www.loom.com/embed/**`**.**](https://www.loom.com/embed/.) Also confirm that the Loom video is shareable and not restricted in a way that prevents visitors from opening it.