> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to embed Wistia videos in Knowledge Base articles

__Embed a Wistia video inside a Crisp Knowledge Base article by converting the Wistia iframe URL into a Crisp frame.__

Crisp supports frame embeds through the `` `${frame}` `` syntax. For Wistia, retrieve the iframe `` `src` `` URL from the Wistia embed settings, then use that URL in your Crisp article.

---

# Retrieve the Wistia embed link

__To retrieve the embed URL from Wistia:__

* Open your ****Wistia Dashboard****
* Open the video you want to embed
* Click ****Embed & Share****
* Choose ****Inline Embed****
* Adjust the options so the embed code includes a `` `src` `` value
* Copy the `` `src` `` URL from the iframe code

| The `` `src` `` value appears after the embed options are configured correctly.

![Copy the Wistia iframe src value](https://storage.crisp.chat/users/helpdesk/website/-/1/7/1/a/171a97cfa3203100/3cc82175-a4f6-44bd-b144-129e87_d311cl.png)

---

# Convert the Wistia embed for Crisp

From the Wistia iframe, copy only the URL inside the `` `src` `` attribute. A Wistia embed URL can look like this:

```
https://fast.wistia.net/embed/iframe/m5vr9icove?videoFoam=true
```

Then paste it into the Crisp frame format:

```

${frame}[Here you can use a custom legend](https://fast.wistia.net/embed/iframe/m5vr9icove?videoFoam=true)

```

Replace the URL and label with your own Wistia video and description.

---

# Frequently Asked Questions

__Still have questions which were not covered in this article? Here is a collection of the most frequently asked questions on this topic.__

###### Can I paste the full Wistia iframe into the article?

****No, paste only the iframe**** **`**src**`** ****URL into the Crisp frame syntax.**** The full Wistia iframe is useful to locate the embed URL, but Crisp articles should use `` `${frame}` ``.

###### Why does the Wistia video not resize correctly?

****Check that your Wistia embed URL uses responsive options such as**** **`**videoFoam=true**`******.**** Also confirm that the article preview or published article is being used to test the final result.