Embed a Wistia video inside a Crisp Knowledge Base article by converting the Wistia iframe URL into a Crisp frame.

Crisp supports frame embeds through the `${frame}` syntax. For Wistia, retrieve the iframe `src` URL from the Wistia embed settings, then use that URL in your Crisp article.

Retrieve the Wistia embed link

To retrieve the embed URL from Wistia:

• Open your Wistia Dashboard
• Open the video you want to embed
• Click Embed & Share
• Choose Inline Embed
• Adjust the options so the embed code includes a `src` value
• Copy the `src` URL from the iframe code

Convert the Wistia embed for Crisp

From the Wistia iframe, copy only the URL inside the `src` attribute. A Wistia embed URL can look like this:

https://fast.wistia.net/embed/iframe/m5vr9icove?videoFoam=true

Then paste it into the Crisp frame format:

${frame}[Here you can use a custom legend](https://fast.wistia.net/embed/iframe/m5vr9icove?videoFoam=true)

Replace the URL and label with your own Wistia video and description.

Frequently Asked Questions

Still have questions which were not covered in this article? Here is a collection of the most frequently asked questions on this topic.

Can I paste the full Wistia iframe into the article?

No, paste only the iframe **src** URL into the Crisp frame syntax. The full Wistia iframe is useful to locate the embed URL, but Crisp articles should use `${frame}`.

Why does the Wistia video not resize correctly?

Check that your Wistia embed URL uses responsive options such as **videoFoam=true**. Also confirm that the article preview or published article is being used to test the final result.

Последнее изменение: 05/05/2026