> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to format Crisp Messages

__Use Markdown in Crisp to format replies, notes, and richer message content without leaving the Inbox.__

Crisp supports a lightweight Markdown syntax for day-to-day messaging. It is useful when you want your replies to be clearer, more structured, or easier to scan.

---

# Format text

###### Bold

Use `` `**bold**` `` for stronger emphasis.

Example: `` `**My Bold Text**` ``

###### Italic

Use `` `*italic*` `` for lighter emphasis.

Example: `` `*Italic Text*` ``

###### Underline

Use `` `__underline__` `` when you want a stronger visual emphasis.

Example: `` `__Underlined Text__` ``

###### Strikethrough

Use `` `~~strikethrough~~` `` to show removed or outdated text.

Example: `` `~~Strikethrough text~~` ``

---

# Insert headings and lists

###### Headings

Crisp supports Markdown heading syntax such as:

```
# This is an h1 header## This is an h2 header### This is an h3 header#### This is an h4 header##### This is an h5 header###### This is an h6 header
```

###### Bullet lists

Example:

```
* First point* Second point* Third point
```

###### Numbered lists

Example:

```
1. First step2. Second step3. Third step
```

---

# Insert code, tables, and quotes

###### Inline code

Use backticks for short inline code snippets.

Example: ``` `` `inline_code()` ``` ``

###### Code blocks

Use a fenced block for multi-line code.

```
undefined
``````
code
``````
undefined
```

###### Tables

Example:

```
| Header 1 | Header 2 | Header 3 || -------- | -------- | -------- || Value    | Value    | Value    || Value    | Value    | Value    || Value    | Value    | Value    |
```

###### Blockquotes

Example:

```
> Blockquotes are useful to emulate quoted email text.
```

---

# Insert links and media

###### Links

Use standard Markdown links:

```
[a link](https://acme.com/)
```

###### Inline images

Use this format to insert an image:

```

![an image label](https://image.acme.com/name.jpg)

```

###### Clickable images

Use this format to wrap an image inside a link:

```

[![an image label](https://image.acme.com/name.jpg)](https://acme.com)

```

###### YouTube videos

Use this format:

```
${youtube}[Video label](XXXXXXX)
```

Replace `` `XXXXXXX` `` with the video ID from the YouTube URL.

###### Vimeo videos

Use this format:

```
${vimeo}[Video label](XXXXXXX)
```

###### Dailymotion videos

Use this format:

```
${dailymotion}[Video label](XXXXXXX)
```

---

# Use Enter for line breaks instead of sending

By default, `` `Enter` `` sends the message and `` `SHIFT` `` + `` `Enter` `` creates a line break.

If you prefer `` `Enter` `` to create line breaks, enable the ****Enriched Editor**** from the conversation composer by clicking the ****Aa**** button.

![Enable the enriched editor from the composer](https://storage.crisp.chat/users/helpdesk/website/-/c/d/4/c/cd4c19bdfb1c1000/5da1a57a-35ca-4536-96d2-f4e0bf_191xnif.png)