> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to hide the estimated response time from the chatbox

__This article explains how to hide or customize the average response time shown in the Crisp chatbox.__

Crisp can display activity metrics in the chatbox, such as the expected reply time, before your team replies to a visitor. You can hide this metric or replace the wording with a custom localized text.

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# Hide the average response time

The average response time is controlled by the activity metrics option in the chatbox appearance settings.

![Average response time shown in the chatbox](https://storage.crisp.chat/users/helpdesk/website/-/8/5/c/3/85c3b1e52d0eb800/7a3d1ff2-71c7-4d1a-891e-813059_1hsiqvo.png)

__To hide activity metrics from the chatbox:__

1. Go to [**Crisp**](https://app.crisp.chat)
2. Open ****Settings → Chatbox Settings → Chatbox Appearance****
3. Find ****Show activity metrics in the chatbox (eg: mean time to reply)****
4. Turn the option off to hide the metric, or on to show it again

![Manage activity metrics in chatbox appearance settings](https://storage.crisp.chat/users/helpdesk/website/-/1/3/b/7/13b741e03f23ff00/ed0e13f7-d938-4ab6-acea-b280a6_9mezd9.png)

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# Replace the message text

If you want to keep the metric area but change the wording, open ****Settings → Chatbox Settings → Chatbox Appearance → Chatbox Theme → Advanced Chatbox Customization****.

Use the search input to find ****Header: ongoing status metrics****, then edit the text. You can also add locale-specific versions if your chatbox supports multiple languages.

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# Improve your response time

Hiding the metric can make sense in some setups, but improving the actual response time is usually better for the visitor experience.

__Good ways to reduce response time include:__

* ****Use Hugo AI Agent**** → automate simple conversations when your team is away or busy
* ****Review analytics**** → identify moments, topics, or channels where replies slow down
* ****Improve collaboration**** → use private notes and mentions to route questions to the right teammate faster

| You can also build [workflows](/en/article/getting-started-with-workflows-hrmysb/) to collect information or guide visitors before a human operator replies.