> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to import & export Analytics dashboards

__Import and export Analytics Dashboards to reuse reporting setups across browsers, teammates, workspaces, or prebuilt Crisp templates.__

Dashboard import and export uses ****.json**** files. This is useful when you want to save a Dashboard, share it with someone else, install a template, or recreate the same reporting layout in another workspace.

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# How to import a Dashboard

Importing a Dashboard lets you load a ready-made Analytics Dashboard from a ****.json**** file.

#### Steps

1. Open [**Crisp**](https://app.crisp.chat), then go to ****Analytics → Dashboards****.
2. Click ****Create a new dashboard**** at the bottom of the Dashboard list.
3. Select ****Import from a file****.
4. Upload your ****.json**** file.
5. Rename or edit the Dashboard once it appears in your list.

![Import an Analytics Dashboard from a JSON file](https://storage.crisp.chat/users/helpdesk/website/-/9/a/8/3/9a83ff0556e14000/be327139-6edc-4370-a840-1558aa_1vwr4qg.png)

#### What gets imported

All chart configurations, metrics, filters, and layout settings included in the file are recreated automatically. Once imported, the Dashboard works like any Dashboard you build manually.

| Looking for ready-made templates? Start here: [Set up Crisp Analytics for Customer Support: 4 dashboard templates](https://help.crisp.chat/en/article/set-up-crisp-analytics-for-customer-support-4-dashboards-templates-1f02z4o/).

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# How to export a Dashboard

Exporting saves your Dashboard as a ****.json**** file that you can import again later or share with another teammate.

#### Steps

1. Open [**Crisp**](https://app.crisp.chat), then go to ****Analytics → Dashboards****.
2. Hover the Dashboard you want to export.
3. Click ****⋯ (More)****.
4. Select ****Export****.
5. Download the generated ****.json**** file.

![Export an Analytics Dashboard as a JSON file](https://storage.crisp.chat/users/helpdesk/website/-/d/0/9/a/d09a3f45c664a800/81776046-26b8-46cb-9e4c-cb877a_bhkthl.png)

#### What gets exported

__A Dashboard export includes:__

* ****Chart configurations**** → the reports and visual settings used in the Dashboard
* ****Queries and metrics**** → the data each chart is built from
* ****Filters and date ranges**** → the configured report scope
* ****Dashboard layout**** → how the charts are arranged

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# Best practices

Use Dashboard exports as templates, not as permanent backups for every daily change. Keep a shared folder for important team Dashboards such as ****AI Performance****, ****Support Operations****, ****CSAT****, or ****Knowledge Base Performance****.

__Dashboard exports are especially useful when you want to:__

* ****Onboard teammates**** → give new agents or managers the same reporting view
* ****Reuse setups across workspaces**** → replicate Analytics layouts for multiple brands or teams
* ****Share prebuilt templates**** → distribute a clean Dashboard structure without manual setup
* ****Protect useful layouts**** → reimport a Dashboard if local browser preferences are reset

|| Some Dashboard preferences and display settings may depend on local browser storage. Export important Dashboards when you want to reuse them reliably.

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# Related articles

__Useful companion articles:__

* [How do Crisp Analytics work?](https://help.crisp.chat/en/article/how-do-crisp-analytics-work-fwul5i/) → understand the default reports and metric calculations
* [How to build a custom dashboard in Crisp Analytics?](https://help.crisp.chat/en/article/how-to-build-a-custom-dashboard-in-crisp-analytics-77heh0/) → create your own Dashboard from scratch
* [Set up Crisp Analytics for Customer Support: 4 dashboard templates](https://help.crisp.chat/en/article/set-up-crisp-analytics-for-customer-support-4-dashboards-templates-1f02z4o/) → import practical Dashboard templates