> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to include Google Docs in Knowledge Base articles

__Embed a Google Docs document in a Crisp Knowledge Base article by exporting it as a PDF and loading it through a frame.__

Crisp can display a Google Docs document in an article when the document is available through a PDF export URL. You can then load that exported PDF with the Crisp `` `${frame}` `` syntax.

---

# Create the Google Docs PDF export URL

Start from the edit URL of your Google Docs document. It usually looks like this:

```
https://docs.google.com/document/d/1S8gJeCD_vDjbM2JKk8Ojkt-6Uj_fdn_NQPdzHeQnn0Y/edit
```

Replace `` `/edit` `` at the end of the URL with `` `/export?format=pdf` ``.

```
https://docs.google.com/document/d/1S8gJeCD_vDjbM2JKk8Ojkt-6Uj_fdn_NQPdzHeQnn0Y/export?format=pdf
```

|| The document must be shareable by the visitors who will read the article. If the Google Doc is private, the embedded frame may show an access error.

---

# Embed the document in Crisp

Use the Google Docs viewer URL and place your PDF export link in the `` `url=` `` parameter.

```

${frame}[PDF](https://docs.google.com/viewerng/viewer?url=https://A_LINK_TO_YOUR_PDF&embedded=true)

```

For example:

```

${frame}[PDF](https://docs.google.com/viewerng/viewer?url=https://docs.google.com/document/d/1S8gJeCD_vDjbM2JKk8Ojkt-6Uj_fdn_NQPdzHeQnn0Y/export?format=pdf&embedded=true)

```

---

# Example

${frame}[](https://docs.google.com/viewerng/viewer?url=https://docs.google.com/document/d/1S8gJeCD_vDjbM2JKk8Ojkt-6Uj_fdn_NQPdzHeQnn0Y/export?format=pdf&embedded=true)

---

# Frequently Asked Questions

__Still have questions which were not covered in this article? Here is a collection of the most frequently asked questions on this topic.__

###### Can I embed a private Google Doc?

****Only if the visitor has permission to access it.**** For public Knowledge Base articles, the document should usually be shared publicly or published in a way that customers can open.

###### Why is the embedded Google Doc not loading?

****Check the sharing permissions and the export URL.**** The URL should end with `` `/export?format=pdf` ``, and the document must be accessible to the visitor outside Crisp as well.