> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to install the Crisp live-chat chatbox on Shopware stores

__This article explains how to add Crisp Live Chat to a Shopware website.__

Shopware installation relies on a community extension built by CodeGiganten, not a native Crisp-maintained plugin. Once installed, the extension loads the Crisp widget on your store using your Crisp Website ID.

||| This is a community extension, not a Crisp-maintained integration. The Shopware Store currently marks the extension as not compatible with the newest Shopware version, so check compatibility before installing it on a production store.

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# Install the Crisp extension for Shopware

The extension is available from the Shopware Store as [Crisp Integration: Live Chat for Better Customer Service](https://store.shopware.com/en/cogi667480779141f/crisp-integration-live-chat-for-better-customer-service.html).

__To install the extension:__

1. Open your Shopware dashboard.

![Opening the Shopware dashboard](https://storage.crisp.chat/users/helpdesk/website/-/8/3/d/7/83d79dd332183000/370459fb-fe7e-428c-b822-1ce46f_5fqpr9.png)

2. Go to ****Extensions → My Extensions****.

![Opening Shopware extensions](https://storage.crisp.chat/users/helpdesk/website/-/a/1/5/e/a15eebd2cb0dd000/0ba29820-d2d9-467b-8cf8-a49f80_1en4l04.png)

3. Upload the extension `` `.zip` `` file or browse the Shopware Marketplace.

![Uploading or browsing Shopware extensions](https://storage.crisp.chat/users/helpdesk/website/-/3/f/d/1/3fd1f3d1c95daa00/049c01a7-b803-4f50-a345-37fa8e_1an5e38.png)

4. Click ****Install****.
5. Enable the extension.
6. Click ****Configure****.

![Installing and configuring the Shopware extension](https://storage.crisp.chat/users/helpdesk/website/-/f/9/a/6/f9a61395aa706800/dad96dc9-5845-49f9-901a-0cf7e6_1q76iqi.png)

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# Configure your Crisp Website ID

The extension needs your Website ID to connect the store to the right Crisp workspace.

__To finish the setup:__

1. Find your Website ID with [this guide](/en/article/where-to-find-my-website-id-1ylqx1s/).
2. Paste it in the extension ****Website ID**** field.
3. Click ****Save****.
4. Open your storefront and check that the Crisp chatbox appears.

![Adding the Website ID in Shopware](https://storage.crisp.chat/users/helpdesk/website/-/d/9/4/2/d9425871a75a0000/c6150ece-3870-4de8-b8d9-c4f725_18ezf73.png)

| Crisp-side features such as workflows, knowledge base content, and Hugo AI Agent are configured from Crisp, not from Shopware.