> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to obtain a Staging (Sandbox) workspace for tests

__Learn how Crisp sandbox mode works for development and staging workspaces.__

If your product runs across production, staging, and development environments, you can use the same Crisp workspace everywhere. When you prefer to keep test conversations and integrations separate, Crisp can provide a dedicated sandbox workspace linked to your paid production subscription.

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# How sandbox mode works

Crisp offers a free staging environment for workspaces subscribed to a paid ****Essentials**** or ****Plus**** plan. This lets you test Crisp features in a separate development or staging workspace without polluting your production inbox.

__A sandbox workspace can be useful for testing:__

* Crisp Chatbox JavaScript SDK integrations
* Automated Campaigns
* Workflows and routing changes
* Email and chatbox configuration
* Internal QA before production release

| The sandbox workspace matches the subscription level of your main paid workspace and remains active as long as the production workspace keeps an eligible paid subscription.

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# Create a sandbox workspace

Sandbox mode must be manually validated by the Crisp team. Start by creating the secondary workspace, then contact Crisp support so they can review and enable sandbox mode.

#### Before contacting support

Create a second workspace on the ****Free**** plan from [**Crisp**](https://app.crisp.chat). Name it close to your production workspace name, with a clear suffix such as ****Staging****, ****Sandbox****, or ****Dev****.

__For example:__

* ****CookieFactory**** → production workspace
* ****CookieFactory Staging**** → sandbox workspace

#### Information to send to support

Contact Crisp support and share the details needed to identify both workspaces.

__Include:__

* Your production workspace name
* Your production workspace domain
* The secondary workspace name
* The secondary workspace domain
* The secondary workspace ****CRISP_WEBSITE_ID****

You can find the ****CRISP_WEBSITE_ID**** in your chatbox installation code.

#### After support approves the request

Once Crisp confirms the sandbox request, upgrade the secondary workspace to ****Essentials****. You should not be charged immediately while support applies sandbox mode.

__Then:__

* Tell Crisp support that the secondary workspace has been upgraded
* Wait for support to apply sandbox mode
* Log out and log back in to refresh your Crisp app session
* Start using the workspace for development or staging tests

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# Eligibility requirements

To qualify for sandbox mode, the production workspace must be subscribed to an active ****Essentials**** or ****Plus**** plan.

__The sandbox workspace should:__

* Be used only for development, staging, or QA purposes
* Have a name clearly linked to the production workspace
* End with a suffix such as ****Dev****, ****Staging****, or ****Sandbox****

||| Sandbox mode is not a second production workspace. It is intended for testing and development usage only.

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# Sandbox mode limitations

A sandbox workspace behaves like a normal paid workspace for most configuration tests, but a few restrictions are applied to prevent it from being used as a production subscription.

__Sandbox limitations include:__

* A sticky banner reminding your team that the workspace is in sandbox mode
* A confirmation step before messages can be sent from the Inbox
* Reduced one-shot Campaign recipient limits, similar to trial workspaces

![Sandbox mode banner in the Crisp app](https://storage.crisp.chat/users/helpdesk/website/-/2/5/8/8/2588ca9fb715a400/9c34f48e-4028-466b-8764-dc0752_129mb9l.png)

![Message confirmation prompt in a Crisp sandbox workspace](https://storage.crisp.chat/users/helpdesk/website/-/f/2/2/5/f225c3e5352fa000/639741df-0a04-45b1-aa81-7364f7_c8g5su.png)

You can learn more about Campaign limits here: [What are Email Campaigns recipient limits?](/en/article/what-are-email-campaigns-recipient-limits-cmvcqw/)