> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.chrisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to protect the Knowledge behind a password

__Protect your Crisp Knowledge Base with a password when you want to restrict access to your help content.__

Password protection lets you keep your Knowledge Base available only to visitors who know the password. This is useful for private documentation, internal resources, early-stage product docs, or customer-only help centers.

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# Enable password protection

Start from [**app.crisp.chat**](https://app.crisp.chat), then open ****Settings → Knowledge Base Settings → Customize your Knowledge Base → Restrict Access to Knowledge Base****.

__To protect the Knowledge Base:__

* Enable ****Restrict Access to Knowledge Base****
* Enter the password visitors should use
* Save the change
* Open the public Knowledge Base to test the password screen

![Restrict access to the Crisp Knowledge Base](https://storage.crisp.chat/users/helpdesk/website/-/7/1/f/8/71f8e8b57e3cd800/1879e0e0-9e2c-4b86-b9b7-51d9af_1owifim.png)

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# What visitors will see

Visitors will be asked to enter the password before they can access your Knowledge Base content.

![Password-protected Knowledge Base visitor screen](https://storage.crisp.chat/users/helpdesk/website/-/f/a/f/5/faf55d0048ec5800/f0e86137-db3a-4b91-8a4f-c540fe_1h6r37.png)

|| Share the password only with the audience that should access the Knowledge Base. Anyone with the password can open the protected content.

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# Frequently Asked Questions

__Still have questions which were not covered in this article? Here is a collection of the most frequently asked questions on this topic.__

###### Can I protect only one article with a password?

****No, password protection applies to the Knowledge Base access, not to individual articles.**** If you need separate access rules, consider splitting content into different resources or keeping sensitive content outside the public Knowledge Base.

###### Can search engines index a password-protected Knowledge Base?

****Protected content is not intended for public indexing.**** If SEO matters for your help center, keep the Knowledge Base public and avoid password protection.