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# How to redirect emails from Outlook 365 (Microsoft Office 365) to Crisp

__Forward your Microsoft 365 or Outlook mailbox to Crisp so your team can manage email support from the shared Inbox.__

Once forwarding is enabled, your incoming emails land in Crisp and can be handled alongside live chat and your other connected channels. This is a good way to centralize support and keep email collaboration in the same workspace as the rest of your customer conversations.

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# Get your Crisp forwarding address

Open [**Crisp**](https://app.crisp.chat), then go to ****Settings → Workspace Settings → Setup & Integrations → Email****.

Open the email section for your workspace and copy your Crisp email redirection address.

![Open the Email section from Crisp setup and integrations](https://storage.crisp.chat/users/helpdesk/website/-/a/3/b/3/a3b32c17e40c9800/c88bd72f-2e60-4044-8804-28e15f_tmzgxv.png)

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# Set up forwarding in Outlook

In Outlook, open ****Settings****, then click ****View all Outlook settings****.

![Open Outlook settings](https://storage.crisp.chat/users/helpdesk/website/-/e/a/c/a/eaca309117c87000/fe341f96-c33f-4622-99ec-59c864_1bhyxlh.png)

Go to the ****Forwarding**** section, enable forwarding, paste your Crisp forwarding address, and save.

![Enable forwarding in Outlook and paste the Crisp forwarding address](https://storage.crisp.chat/users/helpdesk/website/-/8/6/e/a/86ea700635e65800/917663be-1175-47d4-9b8a-eefbb4_cxoetm.png)

Once saved, new emails can start arriving in your Crisp Inbox.

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# If Microsoft 365 blocks external forwarding

Some Microsoft 365 workspaces block automatic forwarding by default as part of their outbound spam protection.

||| If you receive a bounce message after enabling forwarding, your organization may have external forwarding disabled. In that case, ask your Microsoft 365 administrator to allow it.

A typical bounce includes this message:

`` `550 5.7.520 Access denied, Your organization does not allow external forwarding. Please contact your administrator for further assistance.` ``

Microsoft explains this setup here: [Configure outbound spam policies in Microsoft 365](https://learn.microsoft.com/en-us/microsoft-365/security/office-365-security/outbound-spam-policies-configure?view=o365-worldwide)

If your administrator allows forwarding only for selected accounts, they usually need to create an outbound policy and enable ****Automatic forwarding rules**** for the affected mailbox.

![Create an outbound policy in Microsoft 365 if external forwarding is blocked](https://storage.crisp.chat/users/helpdesk/website/-/7/5/b/5/75b57c2bc1934400/932e4824-5b69-489f-9bea-1abe86_1w3ccy1.png)

![Enable automatic forwarding rules in the outbound protection policy](https://storage.crisp.chat/users/helpdesk/website/-/7/1/a/8/71a8e8ed5591a800/40e13268-f4a3-44ae-b20a-50efba_ag29ho.png)

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# Forward multiple mailboxes and tag them automatically

If your company uses several mailboxes such as [**billing@company.com**](mailto:billing@company.com), [**sales@company.com**](mailto:sales@company.com), and [**support@company.com**](mailto:support@company.com), you can forward all of them to Crisp and still keep them organized.

Append `` `+segment` `` to your Crisp forwarding address so each mailbox adds its own segment automatically.

__Example:__

* Main Crisp address → [`` `contact@acme.on.crisp.email` ``](mailto:contact@acme.on.crisp.email)
* Billing mailbox forwarding address → `` `contact+billing@acme.on.crisp.email` ``

This lets you create cleaner filters and routing rules once the emails reach Crisp.

__Useful companion guides:__

* [How can I create custom filters for my conversations?](https://help.crisp.chat/en/article/how-can-i-create-custom-filters-for-my-conversations-19yv8eo/)
* [How does Routing / Assign work?](https://help.crisp.chat/en/article/how-does-routing-assign-work-qjl2d2/)